Kumar Aman

Engage with potential customers, identify their unique pain points, and create personalized growth strategies to help them achieve their career objectives. Provide expert guidance and counseling to leads, highlighting their personal growth prospects within the education industry. Foster and maintain strong, supportive relationships with all leads to ensure excellent rapport. Utilize CRM tools to diligently track leads, manage pipelines, and optimize daily operations. Consistently achieve monthly targets and unlock opportunities for fast growth within the department, including potential management of sales teams. Develop a comprehensive understanding of Suraasa's products and effectively communicate their value to potential customers.

Traveling across multiple districts of Bihar to identify pressing household and community-level issues through Group Discussions and In-Depth Interviews at the Panchayat level. Analyzing findings from the Primary Research and integrating them with rigorous secondary research to produce actionable insights.

Led and managed a team of 17 members across multiple processes seasoned analysts and SME's. Optimized various processes, meticulously documenting each step with corresponding supporting details. Gracefully handled the workflow management using data-driven approach utilizing Atlassian's Jira, interactive google scripts, and proprietary software, thus reducing manual efforts by 20% for individual analyst. Developed a comprehensive interview and assessment template to ensure consistent recruitment, performance evaluation, and operational excellence across the team.

Led and managed a team of 13 members across multiple processes to improve their growth and productivity. Collaborated with department leaders and project sponsors to define and develop projects, including establishing project plans, deadlines, and priorities. Expertise in defining and implementing project objectives, plans, and schedules, with the ability to translate ambiguous requirements into well-defined working artifacts for business. Accurately documented project creation, development, and execution, as well as project scope, budget, and justification. Conducted critical path and contingency planning and management and designed and analyzed project KPIs in line with PMO strategy to drive continuous improvement. Utilized data sets for live transactions, scenario analysis, strategic decision-making, and retrospective analysis, collecting and studying the data as needed.

Develop and deliver comprehensive training programs for new employees and existing staff in mortgage banking operations. Measure the effectiveness of training through assessments, feedback, and performance metrics, ensuring a high level of knowledge retention and application among trainees. Identify opportunities to enhance operational processes within the mortgage banking domain. Collaborate with cross-functional teams to analyze existing workflows, identify bottlenecks, and implement improvements that lead to increased efficiency, reduced error rates, and faster processing times. Continuously deepen your understanding of the mortgage banking industry, staying updated with industry regulations, best practices, and market trends. Provide expert guidance and support to colleagues, addressing complex queries, troubleshooting challenges, and contributing to the development of strategic initiatives that align with Better.com's business goals.

Evaluate mortgage applications thoroughly to ensure accurate risk assessment and compliance with underwriting guidelines. Continuously improve decision-making skills through ongoing training and staying updated on industry regulations. Analyze and process mortgage applications efficiently to maintain a competitive turnaround time. Adhere to all relevant underwriting guidelines, investor requirements, and regulatory standards to mitigate potential risks.

Implemented advanced strategies for gathering, reviewing and analyzing data requirements. Researched to formulate ways to improve business and to contributed to revenue growth. Act as an adviser to the CEO and other managing partners. Handling Organizational sales and developing the strategies to increase the clientele. Plan, direct, coordinate, collaborate all activities related to Growth and Marketing on behalf of the CEO.

Build and maintain strong relationships with students, parents, and stakeholders, ensuring open communication and addressing concerns promptly. Collaborate with the academic team to align curriculum offerings with market demands and student preferences. Implement and manage a CRM system to track leads, conversions, and participant engagement, improving overall data-driven decision-making.