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KOMAL KARANDE

@komalkarande

Technical Support Associate at Mphasis India Ltd

Pune

www.linkedin.com/in/koma-karande-a181062a0

Mphasis India LtdMiGa Fashion School

Komal Karande is a skilled communicator and problem-solver with expertise in marketing management and customer relations. The candidate possesses strong skills in customer service, negotiation, and analysis, demonstrated through roles such as Technical Support Associate and Business Analyst. They have experience in interpreting technical information for customers, supporting marketing initiatives, and improving business processes by leveraging client data.

Experience

Technical Support Associate

Mphasis India Ltd

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Attended sales events network with industry leaders and stay abreast with latest developments. Assessed customers preferences and needs to establish productive and long lasting relationship. Interpreted and simplified technical information to present to customers to avoid difficulty in comprehending product functionality. Trained and mentored junior sales representatives in powerful sales techniques, increasing team turnover in short timeframe. Increased profits by establishing and maintaining long-term stakeholder relationship.

Customer Care Representative

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Provided marketing support by communicating technical aspects to marketing teams and making promotional suggestions based on market trends. Proactively identified and suggested product improvement recommendations based on inefficiencies and design flaws. Modified services to meet customers' technical needs and close sales deals. Supported marketing teams by demonstrating products or services to prospects during trade shows, conferences or meetings.

Business Analyst

Mauli Path Labs

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Liaised between operational and engineering teams to coordinate successful business improvement projects. Leveraged client data and available insights to improve alignment of business priorities and utilisation of resources. Conducted evaluations to gauge performance and productivity of project teams. Built reporting suite and associated tools for delivering comprehensive data for different needs. Elicited stakeholder feedback and collaboration to apply to analysing business data.

Education

MiGa Fashion School

Higher National Diploma

Jan 2016Grade: 68

KamalNayan Bajaj Junior College

Higher Secondary School Certificate

Jan 2011Grade: 72

KamalNayan Bajaj School

Secondary School Certificate

Jan 2009Grade: 82.15

Licenses & Certifications

Information Security Awareness Certification

• No expiration

Data Privacy Awareness Certification

• No expiration

Code of Business Conduct Certification

• No expiration

Skills

Digital Marketing
Advanced Excel
Microsoft Outlook
PowerPoint
Word
Communication Skills
Effective Time Management
Customer Service
Selling
Negotiating
Influencing
Analysis and Decision-Making
Management Skills