KOMAL KARANDE
@komalkarande
Technical Support Associate at Mphasis India Ltd
Pune
Komal Karande is a skilled communicator and problem-solver with expertise in marketing management and customer relations. The candidate possesses strong skills in customer service, negotiation, and analysis, demonstrated through roles such as Technical Support Associate and Business Analyst. They have experience in interpreting technical information for customers, supporting marketing initiatives, and improving business processes by leveraging client data.
Experience
Technical Support Associate
Mphasis India Ltd
Attended sales events network with industry leaders and stay abreast with latest developments. Assessed customers preferences and needs to establish productive and long lasting relationship. Interpreted and simplified technical information to present to customers to avoid difficulty in comprehending product functionality. Trained and mentored junior sales representatives in powerful sales techniques, increasing team turnover in short timeframe. Increased profits by establishing and maintaining long-term stakeholder relationship.
Customer Care Representative
Q Conneqt
Provided marketing support by communicating technical aspects to marketing teams and making promotional suggestions based on market trends. Proactively identified and suggested product improvement recommendations based on inefficiencies and design flaws. Modified services to meet customers' technical needs and close sales deals. Supported marketing teams by demonstrating products or services to prospects during trade shows, conferences or meetings.
Business Analyst
Mauli Path Labs
Liaised between operational and engineering teams to coordinate successful business improvement projects. Leveraged client data and available insights to improve alignment of business priorities and utilisation of resources. Conducted evaluations to gauge performance and productivity of project teams. Built reporting suite and associated tools for delivering comprehensive data for different needs. Elicited stakeholder feedback and collaboration to apply to analysing business data.
Education
MiGa Fashion School
Higher National Diploma
KamalNayan Bajaj Junior College
Higher Secondary School Certificate
KamalNayan Bajaj School
Secondary School Certificate
Licenses & Certifications
Information Security Awareness Certification
Data Privacy Awareness Certification
Code of Business Conduct Certification