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Kaushik Dassharma

@kaushikdassharma

Sr. Relationship Manager at ICICI BANK LTD

Kolkata

ICICI BANK LTDAkshar Education

Experienced Relationship Manager with a proven track record of driving significant sales growth and improving client retention. Expertise includes developing strategic client acquisition plans, streamlining onboarding processes, and utilizing data analytics to identify cross-selling opportunities. Consistently recognized for strong leadership and exceeding sales targets.

Experience

Sr. Relationship Manager

ICICI BANK LTD

FULL TIME•Jan 2015 - Present•Kolkata

Achieved 20% increase in sales revenue by developing and implementing strategic point of contact between the bank and the business seeking a loan. Build and maintain strong relationships with business clients & serve as the primary... Implemented effective customer retention strategies, resulting in a 15% decrease in customer churn rate. Led a high-performing team of relationship managers, providing coaching and guidance to exceed sales targets by 25%. Identified and capitalized on new business opportunities, resulting in a 10% expansion of the client portfolio. Developed and maintained strong relationships with key stakeholders, resulting in a 20% increase in referral business. Implemented a customer feedback system, resulting in a 15% improvement in overall customer satisfaction ratings. Successfully managed a portfolio of high-value clients, exceeding revenue targets by 15% annually. Implemented sales training programs, increasing team productivity by 20% and improving overall sales performance. Utilized data analytics to identify trends and develop proactive strategies, resulting in a 10% increase in cross-selling opportunities.

Inside Sales Representative

Billdesk

FULL TIME•Jun 2012 - Oct 2014•Navi Mumbai

Achieved 50% of sales targets by consistently prospecting and closing deals with new leads. Implemented a highly effective lead generation strategy, resulting in a 30% increase in qualified leads. Developed and maintained strong relationships with key clients, leading to a 20% increase in customer retention rate. Utilized CRM system to track and analyze sales data, resulting in improved forecasting accuracy by 15%. Collaborated with marketing team to create targeted email campaigns, resulting in a 25% increase in email open rates. Conducted product demonstrations and presentations to potential clients, resulting in a 40% conversion rate. Provided exceptional customer service by resolving inquiries and issues, achieving a customer satisfaction rating of 95%. Consistently met or exceeded monthly sales quotas, ranking in the top 10% of the sales team. Identified and capitalized on upselling opportunities, increasing average deal size by 20%. Trained and mentored new team members, resulting in a 50% decrease in onboarding time.

Sales Executive

Systenics Solutions

FULL TIME•Jul 2011 - May 2012•Navi Mumbai

Achieved 50% of sales target by implementing a strategic prospecting plan. Increased revenue by 20% through successful negotiation and closing of key accounts. Exceeded customer satisfaction targets by 20% through proactive relationship management. Developed and executed sales strategies resulting in a 25% growth in market share. Generated $500,000 in new business by identifying and capitalizing on untapped market segments. Consistently ranked among the top 5 sales executives nationwide for meeting and exceeding sales quotas. Implemented CRM system resulting in a 50% improvement in sales team productivity. Collaborated with cross-functional teams to launch new products, resulting in a 15% increase in customer base. Conducted product training sessions for sales team, leading to a 30% increase in product knowledge and improved sales performance. Developed and maintained strong relationships with key decision-makers, leading to a 20% increase in repeat business.

Education

Akshar Education

PG Diploma

Apr 2012 - Mar 2014•Grade: 100.0/61.0

Mumbai University

B.Com.

Mar 2008 - Apr 2011•Grade: 100.0/66.7

R. K. Talreja college

12th

Mar 2006 - Mar 2008•Grade: 100.0/61.0

New English High School

10th

Apr 2005 - Mar 2006•Grade: 100.0/62.0

Licenses & Certifications

Ms Office

ICIT INSTITUTE

Issued: Jun 2010• No expiration

Tally Erp

ICIT INSTITUTE

Issued: Oct 2011• No expiration

Skills

Sales Techniques
Sales Funnel
Customer Relationship Management
Corporate Banking Portfolio Management
Acquisition Channels
Market Research
Team Building
Strategic Sales Planning
HNI Client Handling
Wealth Management
Product Vision
Product & Service Operations
Writing sales proposal
Team Management Skills
Data Analysis
CRM Tools
Financial Plan Creation
Critical Thinking
Microsoft Office
Lead Generation
Leadership Development