Kaushik Dassharma
@kaushikdassharma
Sr. Relationship Manager at ICICI BANK LTD
Kolkata
Experienced Relationship Manager with a proven track record of driving significant sales growth and improving client retention. Expertise includes developing strategic client acquisition plans, streamlining onboarding processes, and utilizing data analytics to identify cross-selling opportunities. Consistently recognized for strong leadership and exceeding sales targets.
Experience
Sr. Relationship Manager
ICICI BANK LTD
Achieved 20% increase in sales revenue by developing and implementing strategic point of contact between the bank and the business seeking a loan. Build and maintain strong relationships with business clients & serve as the primary... Implemented effective customer retention strategies, resulting in a 15% decrease in customer churn rate. Led a high-performing team of relationship managers, providing coaching and guidance to exceed sales targets by 25%. Identified and capitalized on new business opportunities, resulting in a 10% expansion of the client portfolio. Developed and maintained strong relationships with key stakeholders, resulting in a 20% increase in referral business. Implemented a customer feedback system, resulting in a 15% improvement in overall customer satisfaction ratings. Successfully managed a portfolio of high-value clients, exceeding revenue targets by 15% annually. Implemented sales training programs, increasing team productivity by 20% and improving overall sales performance. Utilized data analytics to identify trends and develop proactive strategies, resulting in a 10% increase in cross-selling opportunities.
Inside Sales Representative
Billdesk
Achieved 50% of sales targets by consistently prospecting and closing deals with new leads. Implemented a highly effective lead generation strategy, resulting in a 30% increase in qualified leads. Developed and maintained strong relationships with key clients, leading to a 20% increase in customer retention rate. Utilized CRM system to track and analyze sales data, resulting in improved forecasting accuracy by 15%. Collaborated with marketing team to create targeted email campaigns, resulting in a 25% increase in email open rates. Conducted product demonstrations and presentations to potential clients, resulting in a 40% conversion rate. Provided exceptional customer service by resolving inquiries and issues, achieving a customer satisfaction rating of 95%. Consistently met or exceeded monthly sales quotas, ranking in the top 10% of the sales team. Identified and capitalized on upselling opportunities, increasing average deal size by 20%. Trained and mentored new team members, resulting in a 50% decrease in onboarding time.
Sales Executive
Systenics Solutions
Achieved 50% of sales target by implementing a strategic prospecting plan. Increased revenue by 20% through successful negotiation and closing of key accounts. Exceeded customer satisfaction targets by 20% through proactive relationship management. Developed and executed sales strategies resulting in a 25% growth in market share. Generated $500,000 in new business by identifying and capitalizing on untapped market segments. Consistently ranked among the top 5 sales executives nationwide for meeting and exceeding sales quotas. Implemented CRM system resulting in a 50% improvement in sales team productivity. Collaborated with cross-functional teams to launch new products, resulting in a 15% increase in customer base. Conducted product training sessions for sales team, leading to a 30% increase in product knowledge and improved sales performance. Developed and maintained strong relationships with key decision-makers, leading to a 20% increase in repeat business.
Education
Akshar Education
PG Diploma
Mumbai University
B.Com.
R. K. Talreja college
12th
New English High School
10th
Licenses & Certifications
Ms Office
ICIT INSTITUTE
Tally Erp
ICIT INSTITUTE