Kaushik Adyanthaya

- Led end-to-end B2B and B2C sales cycles for IT services including Saas, cloud solutions, DevOps, web hosting, and software development; consistently exceeded sales targets by identifying client needs and offering tailored technical solutions across global markets (North America, Europe, Middle East, Asia, and Australia). - Built and managed strong relationships with C-level executives and key stakeholders, conducting consultative selling, mapping business challenges, and providing strategic recommendations to ensure customer success and long-term value. - Collaborated closely with cross-functional teams (technical, development, support, and product teams) to design, present, and deliver optimal solutions to customers; ensured smooth onboarding, issue resolution, and service delivery for both new and existing clients. - Managed sales pipeline using CRM tools like Salesforce, WHMCS, Pegasystems, Zoho CRM and spreadsheets; handled outbound outreach, lead nurturing, proposal development, pricing negotiation, and contract closures (SLA, NDA) while accurately forecasting monthly, quarterly, and annual revenue. - Maintained high customer satisfaction by acting as a trusted advisor, staying updated on industry trends and technologies, conducting follow-ups, supporting via multiple communication channels (email, phone, chat, and tickets), and initiating referral programmes to drive continued business growth.

• Provide prompt, efficient and high quality service to Amazon Sellers through email. • Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics. • Demonstrated ownership of every Seller interaction to achieve successful first time resolution on all contacts. • Utilized a range of technology applications and features to effectively manage interactions with sellers. • Mastered the ability to solve different types of seller issues independently while using departmental resources, policies and procedures. • Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance

• Research client's issues in a timely manner and follow up with the customer with recommendations and action plans. Onboarded and trained all incoming junior tech support specialists and also learned internal processes for escalating cases and decision-making on handover to specific departments. • Troubleshooting Web hosting issues including websites, email, and database related Issues, and multitasking ability to handle multiple issues simultaneously. • Good understanding of cloud computing and networking concepts like DNS, TCP/UDP, HTTP(S), SSH, FTP, SMTP. • Installing different types of Content management systems like WordPress and excellent ability to troubleshoot issues regarding WordPress. • Optimizing, repairing WordPress website databases, importing database, creating and assigning new users for customer website databases using commands and updating website configuration files using commands and WordPress CLI • Utilized programs such as Microsoft Office 365, Google Workspace to communicate and effectively organize information. Excellent knowledge on cPanel and WHM.