Gaurav Chaudhary

Managed a team of 7-8 recruiters, providing training and support. Responsible for supporting major clients (Wipro, Infosys) with requirements across various domains (Java, .NET, Hadoop, etc.). Handled all aspects of recruitment, including sourcing, screening, and managing work authorizations (H1B, OPT, etc.). Used VMS/ATS like Beeline, Ceipal, Dice, Monster, and Career Builder.

Worked as a CCE for Whirlpool Brand, handling inbound and outbound escalated calls to resolve customer queries regarding appliances.

Handled domestic customer care for pathology and radiological tests, managing inquiries, complaints, and escalated requests (Tier II helpdesk). Proficient in healthcare industry rules and compliances.

Worked for a US-based BPO in the mortgage process, involving cold calling (150+ calls/day) and maintaining customer databases to sell better interest rates.

Managed the full recruitment life cycle, supporting clients like HPE, DXC Technology, and Deloitte Federal. Specialized in recruiting IT professionals for Federal/Public/State/Private Agency projects. Acted as a mentor to new recruiters and handled various work authorizations and tax terms (W2, C2C).

Provided workforce support to multiple implementation partners (Telus International, L&T InfoTech, etc.) for end clients like Goldman Sachs and Wells Fargo. Involved in sourcing, screening, and submitting candidates for various IT positions (Java Developer, DevOps Engineer, etc.).