Eldrich Pereira

Developed quarterly roadmaps based on impact, effort and test coordination's, working with stakeholders to achieve short-term and long-term goals. Worked with team of 4 data scientists to create conversational bot builder that included features like intent, entity and sentiment recognition, intent switching and web hook calling that helped our clients to build robust conversational bots that met all their business requirements. Built contextual search engine to find articles from knowledge base based on contextual similarity with user query. Created QnA system which extracted answers for user's question from Knowledge base articles. Created sentiment dashboard to display user sentiments based on chats and feedback. Created contextual dashboard to identify context behind visitor.

Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding. Provided front-end website development using WordPress, Hubspot and other editing software. Employed search engine optimization tactics to increase reach of targeted audience. Adhered to SEO best practices while designing sites and public-facing online deliverables.

Inspected and maintained company fleet. Prepared job cards and assigned repair and maintenance work. Maintained record of jobs carried out. Coordinated with store keeper and purchase in-charge to ensure regular supply of spares and consumables. Prepared weekly reports and invoices. Handled crew of more than 30 mechanics and effectively distributed workforce. Drove operational improvements which resulted in savings and improved profit margins. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Created plans and communicated deadlines to ensure projects were completed on time.