DEEPSHIKHA RANA

Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events. Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations. Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy. Negotiated contracts and managed budget for recruiting expenses. Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions. Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.

Initial screening of candidates for various non IT roles and worked with hiring managers to coordinate interviews and later releasing offer letters. Shortlisting candidates on daily basis from the database and maintaining the candidate tracker.

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Provided primary customer support to internal and external customers in fast-paced environment. Collected customer feedback and made process changes to exceed customer satisfaction goals. Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track. Promoted company brand and unique offerings through personalized customer service.