Chinmay Jain

Executed a month-long free delivery event while setting up new regions to successfully grow into Jodhpur. Key seller account relationship led to an 84% increase in orders and improved account management. Worked with a college's annual festival to improve visibility and participation, which led to a significant rise in signups and an increase in the average order value, showcasing great upselling abilities. Managed top clients, converting them into strategic advertising partners, and using insightful negotiating and account management tactics, significantly increased revenue with an avg monthly sales of ₹10 Lakhs in Advertising and handled Gross Merchandise Value (GMV) of approx. ₹1Cr. Implemented solutions backed by data after using data analysis to find customer journey bottlenecks, which increased user engagement by 20% and client retention by 15% across Rajasthan which had great performance review. In addition to presenting the management team with appealing analyses and insights, I was able to drive strategic market trends, increase Zomato's market share by 10%, and expand its services in Jodhpur.

Provided excellent email and call support, contributing to enhanced customer satisfaction and effective communication channel management. Leveraged communication skills to provide valuable feedback and contribute to operational improvement.

Delivered high-quality email and call support, showcasing dedication to customer satisfaction and strong communication skills.