Bhavnish Sharma

Generating Lead in International Market (GCC /AFRICA /EGYPT/ KENYA) countries. B2B and B2C Sales lead generation. Business Development OR Client Relationship Management. Skilled in Marketing Management, Product Strategy, Account Management, Customer Relationship Management.

Cross-check and Review team level queries related to claims which were processed and gave proper resolution to team. Approximately 35 employees assigned with same. Discover training needs and provide coaching to team members. Providing input into and/or create and execute user documentation and process training material. Also Guide other team members on the project to ensure the content is accurate. Provide recommendations to improve the process in terms of cost and time. Worked on Quality Projects & Drive Process Quality along with doing Automation and running team level remediation, while also doing regular performance evaluation. Monitor team performance in all the parameters and report it on metrics. Listen to team members problem, provided them feedback and resolve the issues or conflicts. Plan and organize team building activities.

Cross-check claims which were processed in history at level-4 in Appeals. Processes assigned Appeal cases and determine benefits due pursuant to the client contract; makes timely claims payments and adjustments. Perform other duties as assigned by supervisor like making Team Reports. Making team reports on Excel/tableau. Which shows overall work they had done in whole day.