AVRIL MENDEZ

• Partnered with product managers to develop and manage the product roadmap, prioritizing scope based on quarterly capacity, resulting in a 10% increase in product delivery efficiency. • Conducted demos of completed work at the end of each sprint cycle. • Created dashboards using various tools such as JIRA, confluence to track project progress and milestones and presented the same to top management • Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases • Maintained product backlogs, ensuring that items are well defined and prioritized based on business value • Assisted with release planning • Managed resource allocation and brought in resources when required. • Coached team members on scrum principles and practices, improving collaboration and communication through training sessions and retrospectives. • Coached junior scrum masters • Organized and facilitated scrum ceremonies (sprint planning, daily scrum, sprint review, sprint retrospectives), ensuring active participation, clear goals, and timely decision-making, which helped in attaining sprint goals.

• Led a team of 50 engineers, shortening the release cycle from 3 months to 1 month. • Partnered with product managers to develop and manage the product roadmap, prioritizing scope based on quarterly capacity, resulting in a 10% increase in product delivery efficiency. • Collaborated with cross-functional teams, including product management, sales, marketing, and customer support, introducing a Design POD that reduced slippage by 15%. • Improved sprint velocity and productivity by 15% by fostering a collaborative team culture and process excellence. • Initiated CICD infrastructure using SonarQube and Jenkins, optimizing releases with zero downtime. • Coached team members on scrum principles and practices, improving collaboration and communication through training sessions and retrospectives. • Identified areas for improvement and implemented process enhancements, reducing defects by 20% and improving customer satisfaction.

• Strategically planned and executed agile development deliverables for product feature development, ensuring efficient project lifecycle management. • Prepared comprehensive project charters, plans, and reports, effectively balancing project constraints and ensuring financial management and cost control. • Successfully managed project timeliness, quality, budget compliance, and customer satisfaction, while addressing stakeholder needs and expectations. • Implemented and trained teams in best practices and processes related to project management, software quality, and knowledge management, resulting in enhanced efficiency. • Facilitated scrum ceremonies and empowered teams to become self-organized and focused on delivering exceptional outcomes for customers. • Drove change facilitation and supported teams in understanding and implementing agile methodologies, practices, rules, and values for improved project delivery.

• Coordinated and supported Cisco-related applications and tools. • Troubleshot and resolved reported issues. • Installed and configured hardware and software. • Supported the roll-out of new applications. • Followed up with clients to ensure swift resolution of issues.