ASHISH KUMAR
@ashishkumar5337
Assistant Manager-Service Excellence at Terminix SIS India Pvt. Ltd.
New Delhi
Ashish Kumar is an experienced professional in Service Excellence, specializing in providing detailed reporting, statistical analysis, and strategic insights for business operations. He has a proven track record of coordinating pan-India services, managing customer feedback (CSAT), and driving process adherence across multiple branches. His expertise includes root cause analysis, process improvement, and partnering with stakeholders to automate manual processes.
Experience
Assistant Manager-Service Excellence
Terminix SIS India Pvt. Ltd.
Responsible for providing reporting, statistical trends, and analysis for business, working closely with the Service & Technical team. Key duties include quarterly branch audits, coordinating pan-India services, analyzing customer feedback (CSAT), and partnering with developers to automate manual processes.
Senior Coordinator- Services
Terminix SIS India Pvt. Ltd.
Assisted the Marketing Manager, CRM & Planning in reporting SLA performance and customer satisfaction. Worked closely with the Sales team for pricing and after-sales support, and identified areas of improvement based on customer service feedback.
Executive -Services
Terminix SIS India Pvt. Ltd.
Acted as a point of resolution for customer complaints and requests. Cultivated customer loyalty, promoted repeat customers, and managed records of customer interactions and complaints.
Education
Indira Gandhi National Open University
M.S.W.
Social Work
Jai Prakash University
B.A.
B.S.E.B (Patna)
XII
P.C.M.
C.B.S.E (New Delhi)
X
Licenses & Certifications
Six Sigma Yellow Belt
Anexas Europe
Business Analytics with Excel
Simplilearn