Ashi Arya

Undertook responsibility and ownership of BYJU'S internal Payments and Finance Platforms. Coordinated with the business, operations teams and leadership to gather and plan product requirements. Served as the key POC for all communications for internal cross-functional teams and external partners. Created elaborate PRDs with detailed wireframes to chart and convey the product requirements to engineering teams. Led the bi-weekly and quarterly requirement and sprint planning for Payments and finance platforms. Coordinated integrations with Paytm and Cashfree payment partners to enable payment collection via diverse payment modes and to allow cost optimization to trim down the overall cost by 18%. Managed the control account on TPA application and dashboard of each payment partner. Launched payment collection via UPI (push and pull), dynamic QR, and POS devices. Internal stakeholder management to drive new projects and integrations, platform upgrades and issue resolution. Coordination with internal teams to grow payment creation platform sources for specific use cases at BYJU’S. Provide support to the sales, finance and operations teams for payment-related issues and queries. Planning and design of dashboards to relay key payment data and metrics to downstream platforms, business teams. Automation of refunds to customers via payouts and reversals to cut down the refund payout TAT to customers by 90%. Creation of process flows to accommodate offline payment collection, reconciliation and order fulfilment. Updated the cash and cheque collection processes to decrease manual effort & enabled checks to ensure authentic sale. Batch creation for cash and cheque payment management to reduce manual effort for the operations team by 71%. Batch reconciliation option for cash to reduce the manual effort for the finance team by 74%. Creation of SOP and training for the sales team & the operations team for the collection of offline payments. Enabled payment collection via post-dated

Responsible for creation of 20+ courses for multiple online US Universities. Coordinated functions with SMEs, cross-functional teams for course creation. Analysed course content, tested course functionality & format before successfully releasing to the clients.

Event manager at WDC’s first annual fest ‘Femen 2016’ and the Commerce Association fest 'Uddayam’ in 2016. Organized the Shaheed Bhagat Singh College Annual Day 2016 and a Self-defence Workshop with Delhi Police.