Yamini Upadhyay
@yaminiupadhyay
Account Manager at American Express
Delhi
Yamini Upadhyay is an experienced professional with expertise in Client Servicing and Account Management. She has a strong background in account management, credit card services, retentions, and marketing strategy. She is skilled in handling escalations, portfolio management, and driving revenue growth for financial institutions.
Experience
Ass. Product Consultant
Cvent India Pvt. Ltd.
Creating Event of B2B process and assisting Clients with their event creation wizard errors. Thinking out of the Box and creating more simple and easy way around for complex creations. Ensuring proper follow-up and cross-selling as and when necessary. Working through software which needed rigorous training and sharing feedback for updates.
Account Manager
American Express Banking Corporation
Portfolio Management of more than 1000 plus clients. Generating Revenue for the Company from low share of wallet spend. Handling escalations for the team and training them. Supported Activation and on-boarding of no-spenders data testing.
Retention Specialist
American Express India Private Limited
Handling escalations for team and servicing clients. Worked as a Lead CCP and provide necessary training and coaching for team mates. Assisted with Projects like Clic and CFR. Excelled in retaining members by meeting up to the expectations. Played role in enhancing servicing experience and pilot testing for automation.
Customer Service Representative
Convergys India Private Limited
Assisted and Serviced card members of Citi Bank with general day-to-day queries. Cross-selling products while giving excellent servicing. Handling irate clients and cross selling additional services.
Education
Guru Jambeshwar University
Master's
Journalism
Delhi University
Graduate
English Honors
Guru Jambeshwar University
B.A.
Journalism
The Adarsh School
Senior Secondary
Science Stream
S D Public School
High School