AKAshfaque Khan
@ashfaquekhan
Sr. HR Operations Manager at IndusInd Bank Ltd.
Mumbai
Ashfaque G Khan is a PMP certified professional with over 26 years of experience in Human Resources Operations. His expertise spans Shared Services, Payroll Administration, Client & Vendor Management, and Audit & Compliance. He has a proven track record in leading large teams, managing complex BPO operations, and driving process improvements and automation across various organizational functions.
Experience
Sr. HR Operations Manager
IndusInd Bank Ltd.
Leads a team of 35 HR professional, managing the Onboarding, ELCM, BGV, Payroll & Exits processes for employee for PAN India. Responsible for documentation of employees Onboarding, Pre & Post Joining Kits, Background Verification Checks, Payroll Inputs, Attendance Management, Employee Confirmation & Personal File Management and Helpdesk. Prepares Monthly MIS & Reports for senior management, and MIS & Reports and Data collation for Statutory requirements of the Bank to share with RBI, External & Internal Auditors. Involved in enhancing the employee experience, on the portal and employee helpdesk by providing solutions for their queries thru improved and user-friendly process and apps. Transition Lead of Top-level management movement, post-merger.
Operations Delivery Lead
Accenture Services I P Ltd
Led a team of 120+ professional managing clients, majorly social media and FMCG. Focused on client retention and satisfaction, leading to new Business opportunities. Responsible for driving service level metrics indicators (adherence to SLAs, metrics) and updating the Leadership team and Client. Managed overall operations, including automation of existing processes, resulting in saving of 6 FTEs for Mumbai location and 100 FTEs globally. Achieved cost reduction by automating 3 different reports to 1 report, saving 25K USD quarterly.
Sr. Account Manager
Cynergis Infotech P Ltd.
Led a team of 15 associates managing the account of Banks & BFSI clients. Managed and executed payroll, reimbursement and F&F for more than 10K employees with 100% accuracy. Conceptualized and implemented accounting policies, compliance and standards procedures; reconciliation & finalization of various accounts. Facilitated periodic audits, compiling and consolidation of audit reports.
Accounting Manager
FES & Partner Co.
Managed financial accounting for 2 companies of the group, with a turnover of more than 750K USD annually. Responsible for accounting, accounts receivables and accounts payable for the 2 companies. Actively involved in the annual budgeting, forecasting, cash flow, operational expenditure/control, strategic planning for the group.
Manager - HR
HCCA Business Services P Ltd.
Led a team of 5 associates to manage account for an MNC Bank, handling Payroll & Admiration, reimbursement and F&F. Responsible for Client Management, Retention and Expansion. Transition Manager for the merger of 2 MNC Banks, managing the HRSD process with smooth transition.
Account Manager
TSR Darashaw Ltd.
Held credentials of efficiently managing the transition and stabilizing of Payroll Process for ACC Ltd (PAN India); for 9K HC. Task involved transition and interface for the payroll process and extensive coordination with officials of the company.
Team Developer
Hewitt Associates
Key member of the Pilot batch for Bank of America Payroll Team. Managed 9 clients, with different profile with the support of 25 associates. Efficiently steered a Six Sigma Yellow Belt project on Transportation along with Procurement Services using Oracle Financials.
Education
ITM
Master of Business Administration
General
Mumbai University
Bachelor of Commerce
Licenses & Certifications
PMP Certified