Kavita Khairnar

Managed the complete sales cycle including Prospecting, qualifying leads, collaborating with cross functional team for scoping and solutioning, creating proposals and successfully closing deals. Generated high quality outbound leads using LinkedIn outreach, cold calling and networking at industry events. Developed sales Plans and strategies for acquiring new customers and logos. Collaborated with internal marketing teams to strategize and execute targeted email campaigns tailored to specific industry domains. Established and maintained strong relationships with C-level executives, (Key decision makers/influencers) within organizations, introducing E42 AI workers solutions, qualifying leads and arranging online/offline meeting for product demonstration. Conducted in-depth discussion with client to thoroughly understand their requirements and challenges. Crafting the pitch/ presentations to effectively address these challenges. Established strong rapport with client and nurturing leads through ongoing communication. Collaborated with internal solutions and OPS teams to create SOW /POC document. Developed and implemented effective email and follow up strategies to maintain engagement and interest. Proactively expanded and enriched the Sales Pipeline through continuous lead generation efforts. Served as the primary contact for clients and internal team throughout pre & post implementation phases. Recorded all client interactions and stage movement in HubSpot and Using internal Portal (Gitlab) for raising ticket for any technical support from internal team.

Sold complete HRMS Software solution to various business verticals on a cloud Platform through a Subscription based model (SaaS). Demonstrated the HCM solutions and effectively conveyed the unique value preposition to the prospective clients both online and in face-to-face client meetings. Established and maintained strong relationships with senior executives in organizations. Engaged with prospects to understand their specific pain points and crafted compelling business cases to address their needs. Collaborated with internal team members to ensure successful on-boarding and implementation for new clients. Utilized CRM data to construct, forecast, and manage sales activity, driving pipeline growth to meet revenue targets and company objectives. Collaborated closely with internal product teams, providing feedback from the field to shape future development.

Identified and secured new business opportunities. Sold complete HRMS Software solution to various business verticals on a cloud Platform through a Subscription based model (SaaS). Effectively communicated and created sales pitches and product demonstrations both online and in face-to-face client meetings. Closed deals and skillfully handled negotiations with key decision makers within organization including HR Heads, HR Directors, CHRO’s and HR Managers. Responded to RFP/RFQ/RFI request in alignment with customer needs and budgets. Provided support and coaching to channel sales partners for software sales. Managed the end-to-end sales cycle, starting from identifying the potential customers to gathering requirements, preparing proposals and closures. Supervised, monitored and coached a team as part of sales team expansion efforts. Collaborated closely with other stakeholders within the team and clients on various processes and projects to ensure smooth implementation.

Sold HRMS software solution on Cloud and on-premises platform across India. Qualified leads and conducted in-depth discussions with clients regarding product capabilities, identifying gaps between client requirements and product offerings. Delivered persuasive sales pitches and product demonstrations both online and offline. Generated leads to fuel the sales pipeline. Managed the end-to-end sales process, including prospecting, Proposal submissions, negotiation and finalizing deals. Collaborated closely with clients to understand their requirements, coordinating with internal teams to tailor solutions to their needs. Managed both new and existing sales accounts. Followed up with clients to ensure timely payment collection at various project milestones. Maintained strong relationships with existing and new clients to foster repeat business and referrals. Oversaw, monitored and coordinated with Marketing team for various marketing activities including email campaigns, LinkedIn/Instagram updates and website SEO. Gathered client feedback on the product and discussed it with management and product development teams to define the product roadmap and plan feature upgrades and updates. Ensured client adaption of the software and ongoing engagement with the HR Technology platform.

Generated outbound leads through various strategies such as product exhibitions, Cold calling, Cold emails, LinkedIn outreach and executing marketing Campaigns using mail chimp. Achieved the conversion of leads into sales orders and efficiently managed the end-to-end follow-up process, which included product introductions, quotation submissions, negotiation, and order closure. Proficiently managed online tenders. Served as the single point of contact for clients, handling escalations and provided post-sales support.

Managed all activities at a store outlet including customer service, sales and revenue targets across all products range (voice – postpaid/ prepaid, data services and Mobile handsets). Effectively led a team of sales and customer service executives. Worked collaboratively with team to achieve store profitability and meet customer satisfaction goals. Managed churn and ensured a positive customer experience for walk-in customers.

Managed walk-in customers and efficiently resolved their issues and complaints related to prepaid and postpaid services. Engaged in B2C (Business to Customer) Sales of Prepaid and Postpaid services. Maintained daily MIS report for sales & customer service activities. Implemented cross selling and up selling strategies. Generated trouble ticket numbers for respective service to ensure the timely resolution of issues within defined SLA.

Attended to in store walk-ins, addressing & resolving issue and service request related to postpaid, prepaid (Voice and data) services. (Like Tariff Change, Address Change, Network Issue, Termination, Handset Issue, Providing the premium series numbers, SDCA Change, Local/STD/ISD Activation and Deactivation, Service activation and cancellation, international roaming). Cultivated & maintained strong customer relationships to enhance the overall customer experience. Collaborated closely with the backend team to prioritize and resolve critical issues.

Assisted FMCG companies in collecting and gathering information through surveys, events and by soliciting consumer feedback and opinions before launching new FMCG products in the market. Assisted in creating and drafting Surveys and Questionnaire forms.