Ankur Gupta

Conducted surveys to secure locations for multiple successful CNG stations. Oversaw commissioning for timely and efficient station launches. Streamlined day-to-day operations, improving performance across all aspects. Met sales targets through data-driven monitoring and analysis of CNG sales. Maintained high customer satisfaction by efficiently resolving concerns. Implemented gas loss control measures, improving sales reconciliation. Ensured precise metering, billing, and timely customer service. Generated concise MIS reports, streamlining data-driven decisions. Managed payment collection, contributing to financial stability. Led awareness campaigns, expanding market share. Organized CSR campaigns, enhancing community engagement and reputation. Drove revenue growth through diverse client acquisitions. Enhanced market presence through lead generation and nurturing partnerships. Ensured prompt service with efficient meter reading, billing, and invoicing. Managed payment collection and records, ensuring efficient financial operations. Delivered exceptional customer service, promptly resolving customer issues. Optimized cash flow by managing recovery and reducing outstanding payments. Enhanced efficiency with MIS reporting and effective SAP & CRM management. Increased PNG adoption through successful promotions. Built relationships and gathered feedback through customer visits and meetings. Drove marketing success and productivity through team leadership (D2D & DMA).

Expanded commercial customer base, boosting revenue. Surpassed sales goals, achieving gas volume and margin targets. Efficiently managed collections, reducing outstanding receivables by 25%. Achieved an impressive 97% customer retention rate. Proactively managed GSA renewals to ensure supply continuity. Streamlined complaint handling with CRM, reducing response times by 30%. Conducted surprise visits to deter unauthorized usage and damages. Ensured 100% move-ins within 7 days after commissioning. Provided accurate and timely billing with detailed MIS reports. Converted 95% of non-user RFCs into active customers, increasing revenue. Managed move-out process for Potential Defaulters, facilitating refunds.

Maximized CNG sales volume, achieving target gas volumes and margins. Ensured timely payment from credit parties, coordinating with Head Office. Promoted CNG vehicles via joint OEM promotions and scouted station locations. Achieved 95% complaint resolution within the defined TAT. Minimized equipment downtime through efficient coordination with CNG O&M. Enhanced IGL visibility through branding at stations and outlets. Led CSR campaigns, including IGL Suraksha Yojna and Swasth Sarthi program. Enrolled credit parties in IGL Prepaid Cards program. Ensured timely CNG sales reconciliation for billing purposes. Assessed infrastructure requirements based on CNG station demand. Ensured safe operations through training and compliance with HSE standards.

Led gas supply operations for the Noida region, ensuring uninterrupted service. Reduced equipment failures through preventive maintenance. Implemented emergency protocols, maintaining impeccable safety. Improved productivity and cost-efficiency through process optimization.

Optimized steering column sub-assembly area, reducing assembly time and enhancing process efficiency.