Aman Gupta

Responsible for handling the operations of the workshop for equipment like JCB Excavator, Wheel Loader, Compactor, Hydraulic Hammer, Backhoe loader etc. Used ERP software MS Dynamics NAV 16 OS based, worked in CRM module focused in Workshop Operation, which is also integrated with other modules. Used T-codes such as: Service orders, Invoicing, resource mobilization, parts order, service report feeding, complain management, gate pass issuing etc. Was responsible for operation of JCB workshop and meeting ABP – Targets also fulfilling my KPI with utmost effort.

Worked as a Service coordinator for about six months, and as service manager about 2.5 yrs. for equipment like Excavator, Motor Grader, Wheel Loader, Compactor, Hydraulic Hammer, Self-Loading Concrete Mixer etc. Involved in coordinating with manufacturer and customer providing continuous support for efficient operations of machines. Planning the annual business regarding service, parts including service marketing and handling dealers. Assuring smooth operation of service by dealers including achieving parts and service sales. Mobilizing service technicians for onsite support, responsible for aftersales service which include periodical maintenance, troubleshooting, rectification etc. Had access through web structured portal provided by L&T and AJAX. I worked in CRM module focused on Service support, fully integrated with other modules like MM, SD, Warranty claims etc. Worked in managing service cases, conduct training, provide service support.