Aftab Shaikh

Managed projects throughout their lifecycle, from conception to inception and ultimately to closure. Led technical teams by articulating project goals and scope. Successfully managed multiple business and organization transformation programs. Redesigned progress tracking system through dashboards, leading to a 50% increase in efficiency. Involved in data center migrations, ITSM capability enhancements, ServiceNow tool migration, infrastructure modernization, application refreshes, SAP, SFDC, and analytics-related projects.

Managed 24 x 7 Offshore & Onsite Delivery Center for global customers, transitioning IT services from onsite to offshore. Managed a cross-functional team of over 150 members, facilitating talent development. Monitored and supported IT Service Management processes, ensuring adherence to SLAs. Created risk management plans and conducted asset compliance audits.

Implemented ITIL compliant processes and improved global support processes. Determined and implemented the Asset and Config Management Process. Designed and developed an Asset Life Cycle framework consisting of policies, process, procedures, guidelines, assessment, and training.

Analyzed information within the asset repository to ensure data integrity and drive cost and revenue improvements. Planned and executed asset verification, investigating and reporting on variance. Managed lease agreements to ensure correct billing.

Performed monthly reconciliation, auditing, and forecasting. Developed MIS systems for data collection, data analysis, and trend analysis. Designed scorecards, attrition trackers, and daily performance reports.