P.V. Shobhit

Supporting analysis and submission for Senior Management and Regulatory consumption, ensuring accurate and timely reporting of data & information. Preparing detailed project plans for IT mobile application project including resources, timelines and budget. Executing project plan, ensuring project milestones are achieved as within stipulated timelines. Taking full ownership of processes, reports, procedures, or products, demonstrating accountability and commitment to excellence. Displaying advanced project management skills, such as, portfolio management, stakeholder engagement, change management, resource optimization, ethical decision-making and cross-functional coordination. Coordinating key projects and ensuring progress within budget and timeline, effectively managing resources and mitigating risks. Monitoring program reporting and assisting the team in reporting to Senior Management and stakeholders, providing valuable insights and updates. Achievements include efficiently on-boarding and utilizing resources, conducting comprehensive risk assessments, and successfully managing multiple projects simultaneously.

Acted as a bridge between the bank and the end customer to ensure timely premium payments, fostering strong relationships and customer satisfaction. Refined cases daily while maintaining quality at work, attention to detail and commitment to excellence. Updated accurate bank details and monitored premiums, ensuring accurate and timely information for all parties involved. Regularly communicated with clients through letters or emails to keep them informed, providing exceptional customer service and support. Achievements include successfully reinstating plan benefits in case of lapsed premiums or changes in customer health, and providing valuable assistance to the complaints team in investigating and analyzing concerns.