Aditya Ganesh

Managing the Onboarding Team. End to end client management from discovery call to go-live being the main POC. Planning and managing multiple projects and deliverables. Managing the timeline & scope of deliverables. Setting expectations through effective communication with all stakeholders. Improving the process for onboarding to ensure efficiency and speed of delivery is not impacted by the increase in volume. Identifying risks and escalation handling. Scrum Master responsibility & weekly status reports of multiple projects.

Managing key accounts throughout the onboarding and owning every aspect of implementation. End-to-end management of the onboarding of key clients. Scoping out deliverables, planning & managing the timeline for the onboarding. Setting expectations and maintaining relationships throughout the onboarding and implementation process. Being the expert on integration and solutions with different business requirements to connect SpotDraft with various other tools such as Salesforce, Hubspot, Zoho, etc.

The role is focused on the domain of financial technology in the implementation of Finastra application for Banks. Key Highlights in Kotak Mahindra FCC Implementation: Scope management and project planning. Multi-level stakeholder management. Presenting reports to C-level audience on a weekly/monthly basis. Managing team to implement solutions & delivery timelines. Managing delivery of complex customizations. Organizing timelines to meet client expectations & minimizing damage & handling escalation. Managing and overseeing deliverables from a team varying in size through the project from 8-15 people. Escalation management and timeline revision.

Partner Support/Partner Account Management which involved developing and maintaining a relationship with our partner, being the point of contact for the assigned account. Provided effective and timely resolution to customer inquiries utilizing in-house applications. Business requirements and use-case analysis. Risk assessment and analysis during roadmap discussion for the integration applications.

Managing a team and implementing various processes and defining touchpoints. Improving overall onboarding cycle and reducing aging. Performance management of my team and growing a team of Project Managers. Scoping out deliverables, planning & managing the timeline for the onboarding. Setting expectations and maintaining relationships throughout the onboarding and implementation process. Overseeing and working on implementations with complexities in multichannel requirements. Being a point of escalation and resolving problems to empower customers.

Learnings in the major concepts of IT Project Management & various implementations of Agile, Digital Transformation, Change Management & Risk Management techniques. For the statutory requirements of this degree, a Research Paper was presented on the subject of Risk Management in SaaS organizations, this was done through a systematic review of existing literature in Academic Journals on this topic due to COVID limitations during the course of study.