ABHINAV KUMAR
@abhinavkumar1813
Project Management | Customer Success
New Delhi
Experienced customer success manager with 2+ years in SaaS industry, specializing in product management, client retention, sales and team management. A customer-oriented team player dedicated to optimizing client satisfaction, increasing profits and generating new business opportunities.
Experience
Key Account Manager – Customer Success
Fleetx.io
Led initiatives and upheld favourable customer relationships by proactively addressing issues and executing effective corrective measures. Took proactively charge of 30+ clients across 25 projects, overseeing a fleet size exceeding 10000, resulting in remarkable 27% revenue increase compared to prior fiscal year. Fostered cooperation with Product, Sales and Design departments to shape and implement strategies. Incorporated customer feedback to guide adjustments and enhancements in customer success strategies. Facilitated new clients and managed the onboarding process to boost success rates and expand the entire zone’s portfolio through upselling and cross selling.
Education
Delhi Technological University (Formerly Delhi College of Engineering)
B. Tech.
Mechanical Engineering