AS

ABHINAV SHUKLA

@abhinav.shukla

Program Manager & Business Analyst at Airbnb GCC

Gurugram & Bangaluru, India

www.enhancv.com

Airbnb GCCAcademy of Animation & Gaming (AAG)

Abhinav Shukla is a highly motivated professional with over 12 years of experience in project management and business analysis. His career focuses on driving innovation, enhancing user experience, and managing cross-functional teams. He excels at managing complex projects to ensure results align with organizational goals.

Experience

Program Manager & Business Analyst (PMO)

Airbnb GCC

•Invalid Date - Invalid Date•Gurugram & Bangaluru, India

Managed Employee Innovation program (EmPower) for Airbnb India. Set up a platform using Jira Service Desk for submitting employee ideas. Identified and coordinated Idea Review Committee for idea implementation. Produced analytical reports and dashboards for stakeholders in San Francisco. Conducted training for new joiners on the Employee Innovation program.

Digital Media Executive

Cheil India Pvt Ltd

•Invalid Date - Invalid Date•India

Engaged with digital visitors via live chat to influence purchase intent. Monitored and reported consumer feedback on e-commerce platforms. Coordinated with social media and advertising teams to enhance brand presence. Utilized customer insights to influence product offerings and marketing strategies.

Sr Tech Advisor (Band 4)

Concentrix IBM Daksh Pvt Ltd

•Invalid Date - Invalid Date•India

Provided technical support as a Senior Tech Advisor. Handled multiple queries simultaneously, ensuring resolution of client issues. Managed high-level inquiries for major banks in the U.S.A.

O2 Tech Advisor & Chex-CR Representative

FIS Global Solutions

•Invalid Date - Invalid Date•India

Assisted customers with O2 technical queries and resolved issues remotely. Supported antivirus and operating system troubleshooting.

Digital Support Executive

iYogi Technical Service Pvt Ltd

•Invalid Date - Invalid Date•India

Provided digital support for technical issues over chat at iYogi. Handled customer interaction and resolved queries efficiently.

Software Test Engineer

Accentric Global Pvt Ltd

•Invalid Date - Invalid Date•India

Conducted software testing and debugging as a Test Engineer. Analyzed system performance and recorded results.

Education

Academy of Animation & Gaming (AAG)

Diploma

Animation

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Bundelkhand University

B.Tech

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CBSE Board

Intermediate

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Licenses & Certifications

Project Management Professional (PMP ®)

• No expiration

Skills

Animation

AS400

brand building

data studio

ECommerce

entrepreneurship

GCC

Google Data Studio

HTML

IBM

JIRA

jira service desk

JSP

Manual Testing

Microsoft Office

Oracle

PMO

PMP

Servlets

Windows