Shilpi Singh

Led the end-to-end transition from legacy manual operations to a governance-driven, audit-ready framework for CLM; utilized ClickUP for project shaping, resource demand planning, and change control, resulting in a 64% increase in onboarding throughput. Directed event management and stakeholder influencing across 50+ portfolios to deliver customer-focused benefits; achieved 97% CSAT and a 24% increase in retention by aligning business readiness with strategic interventions. Launched and executed community-based client meetups with weekly expert-led sessions.

Directed the end-to-end delivery of 280+ technical projects, converting complex requirements into structured execution blueprints with precise scope, timelines, and cost estimates; managed resource demand and API integrations to ensure cross-platform functionality for global enterprise clients (e.g., BMW, FIFA, AstraZeneca). Oversaw a $720k technical delivery portfolio, aligning project outcomes with ROI projections and budgeting tolerances; achieved 100% CSAT and a 27% YoY retention rate.

Engineered a technical governance framework and risk control models for API remediation, protecting €4.2M/yr in portfolio value; implemented change control protocols that reduced calendar sync failures by 75% and eliminated 70% of double-booking conflicts. Directed a strategic revenue recovery program through resource demand planning and SLA enforcement; modeled customer-focused benefits to capture $2.2M in seasonal/surge pricing uplifts and mitigated €527K in cancellation losses.

Generated $80K Q. from HNI clients using the hospitality software via 3rd party accounts handling, relationship management, and strategic upselling of ancillary services.