Nishant Raturi

Oversee daily operations to ensure adherence to quality standards, process efficiency, and service excellence. Lead and mentor team members through training, guidance, and performance feedback. Monitor key performance indicators (KPIs), analyze operational data, and prepare reports for senior management. Manage resource allocation including workforce planning, tools, and budgets. Identify process gaps and operational bottlenecks. Drive continuous improvement initiatives focused on cost optimization and process enhancement. Act as a primary point of contact for stakeholders.

Analyzed RFPs to understand project scope and deliverables. Assisted in project planning, execution, and implementation. Coordinated with OEM teams to ensure delivered solutions met quality standards. Prepared weekly project status reports. Developed interactive dashboards using Power BI. Utilized JIRA to track requirements and monitor issue aging. Validated device connectivity via APIs, TCP, and other protocols. Coordinated project sign-offs including FRS/SRS, UAT, and Go-Live documentation.

Monitored and managed integrated smart city solutions from the Command & Control Center. Handled real-time monitoring of surveillance cameras, traffic junctions, GPS devices, and environmental sensors. Coordinated with Police, Municipal Corporation, and RTO for incident management. Logged and tracked incidents. Maintained 99% system uptime through proactive monitoring. Handled 80-100+ incidents daily.

Acted as a Subject Matter Expert (SME) providing technical guidance. Resolved complex customer issues and handled escalations. Provided technical troubleshooting and software updates. Conducted team huddles and performance coaching. Managed service requests and tickets within SLAs. Designed and documented system workflows using flowcharts.

Provided application, software, and cloud support. Monitored system performance and analyzed trends. Utilized proprietary tools to identify bugs and support issue resolution. Managed service tickets and user access permissions.

Maintained records of inventory and maintenance activities. Handled customer calls and coordinated on-field assistance for vehicle breakdowns. Managed data for customers with expiring Roadside Assistance policies.

Managed inbound calls in a domestic voice process, handling 80+ calls per day. Resolved service and billing issues. Maintained accurate records of customer interactions.

Major's in Accountancy and Business Studies