Sagar Chheda

Own end-to-end customer and revenue lifecycle across Manufacturing, BFSI, and Healthcare clients in India, US, and Middle East. Build and manage a ₹2–5 Cr annual pipeline through CXO-level, consultative selling. Ensure customer success post-sale through structured onboarding, delivery alignment, and value realization. Drive 15–25% incremental account growth via upsell and cross-sell opportunities. Maintain CRM-led forecasting, renewal visibility, and account health dashboards. Driving manufacturing sector growth for IT services including custom software development, data platforms, analytics, and digital transformation. Engaging plant heads, CIOs, CTOs, and operations leaders across automotive, industrial engineering, and process manufacturing. Supporting solution positioning, pilot discussions, onboarding frameworks, and long-term account expansion for manufacturing clients.

Led revenue growth, customer success, and account strategy for enterprise healthcare clients. Owned renewals, pricing strategy, and contract negotiations, protecting margins and improving retention. Acted as primary escalation owner, reducing resolution timelines by 30–40%. Partnered with product and delivery teams to convert customer feedback into roadmap improvements. Built predictable renewal and expansion pipelines through structured account planning.

Managed strategic client accounts across design and technology services. Supported renewals, repeat business, and account expansion initiatives. Coordinated pricing, proposals, and delivery alignment with leadership teams.

Achieved consistent revenue targets through enterprise account ownership and strategic selling. Led multi-year contracts and renewals for global clients. Strengthened customer lifetime value through proactive relationship management. Manufacturing SaaS Sales, Value Stream Mapping & Enterprise Onboarding (eVSM). Led sales, marketing, and enterprise onboarding for eVSM solutions targeted at large manufacturing organizations. Key Manufacturing Customers: SKF | ATG Tires | TVS Motors | Wipro Infrastructure Engineering | Saint-Gobain Sekurit. Positioned solutions for Lean transformation, operational excellence, throughput improvement, and waste reduction. Conducted CXO-level and plant leadership engagements, demos, and ROI-driven proposals. Owned onboarding and rollout coordination across multiple plants and business units. Generated ₹4–6 Cr cumulative revenue from manufacturing and industrial clients. Closed multi-year enterprise deals contributing to predictable annuity revenue. Increased CLTV through renewals, plant expansions, and cross-sell initiatives. Acted as single-point owner across sales, onboarding, adoption, renewals, and expansion.