Purusottam Singh
@Purusottam
Customer Success Manager at Legistify Services Private Limited
Gurgaon, Haryana, India
Purushottam Singh is a results-driven Customer Success Manager with over five years of experience in B2B SaaS onboarding, enterprise account management, and legal-tech deployments. He has spearheaded CLM, Litigation, IPR, and Notice Management implementations for major clients including ICICI Lombard and HDFC Bank. He specializes in maximizing product adoption, improving NPS/CSAT, and leading high-performance teams to meet ARR growth and renewal targets.
Experience
Customer Success Manager
Legistify Services Private Limited
1. Manage end-to-end onboarding and implementation of SaaS solutions for enterprise clients 2. Act as the primary point of contact for clients during onboarding and post-deployment support 3. Configure workflows, templates, and user roles as per client requirements (CLM, Litigation, IPR, Notice Management) 4. Conduct product demos, training sessions, and go-live support to ensure smooth adoption 5. Collaborate with cross-functional teams (product, tech, support) for seamless delivery and issue resolution 6. Gather and analyze client requirements to customize solutions effectively 7. Drive customer engagement, satisfaction, and long-term relationship management 8. Monitor onboarding progress and ensure timely project delivery 9. Support UAT, resolve client queries, and ensure successful go-live execution 10. Lead and coordinate with internal teams to improve processes and enhance customer experience
Education
Vinayaka Mission University
Bachelor of Computer Science
Computer Science