Supriya Soni
@Supriya
Senior Program Manager (Product-Focused Role) at Ecom Express
Gurgaon, Haryana, India
Supriya Soni is a product-focused professional with over four years of experience building and scaling CRM, AI, and SaaS solutions. She has a strong background in product development, user experience, and data-driven decision-making. She is recognized for translating business needs into impactful product features that improve customer experience and operational efficiency. Her achievements include receiving the Gladiator Prize twice and the Best SaaS Configuration 2024 award from Freshworks.
Experience
Senior Program Manager (Product-Focused Role)
Ecom Express
Led CRM implementation across 5 cross-functional teams, onboarded ~2500 users pan-India, resulting in a 39% increase in delivery conversion and 11% reduction in returns. Customized workflows, dashboards, and reports on Freshdesk CRM. Integrated APIs and webhooks for seamless data migration. Designed and launched an AI chatbot, reducing escalations by 21%. Implemented Reverse Pickup (RVP) Quality Check process, saving ~INR 67 lakhs. Designed OTP validation & geo-verification systems, reducing fake attempts by 49%.
Senior Executive - Operational Risk & Excellence
Credit Saison India
Developed and tested risk control matrices for Wholesale, Hybrid, and Co-lending business lines. Conducted bank reconciliations and quality audits across business segments. Analyzed key risk indicators and presented monthly financial reports to CEO and APAC Head.
Product Intern
Jungleworks
Collaborated with development teams to build a CAPA issue tracker. Designed wireframes, process flows, and escalation matrices for the issue tracker.
Marketing Intern - Industrial IoT
AT&T Global Network
Generated leads for AMOC product and coordinated with 70+ MSMEs. Converted 12 MSMEs, generating 1.5+ crore revenue. Managed 10+ accounts for upselling opportunities. Supported delivery of IIOT India Digicon webinars.
Education
Indian Institute of Management, Rohtak
MBA
Rajasthan University
BBA
CBSE
Class 12
RBSE
Class 10