Ishan Vinayak
@IshanV
Technical Program Manager at ITFM Business Services Pty Ltd
Gurgaon, Haryana, India
Technical Program Manager and Certified Scrum Master driving AI-enabled, cloud-first digital transformation programs across global teams. With 8+ years of experience across Australia and India, I specialise in leading complex, multi-team technology programs spanning AI-enabled automation, cloud-hosted SaaS platforms, enterprise integrations and DevOps-enabled delivery models. I bring a structured execution mindset with strong stakeholder alignment and data-driven governance frameworks.
Experience
Technical Program Manager
ITFM Business Services Pty Ltd
• Owned 15+ cloud-hosted, SaaS and AI-enabled automation programs. • Led cross-functional teams using Agile practices and Jira tracking, increasing sprint predictability and team velocity by 20%. • Achieved 98% client satisfaction by strengthening governance, integration visibility, KPI dashboards. • Reduced operational costs by 15% through workflow automation, AI- supported reporting improvements and data optimisation. • Managed initiatives valued at $1.5M+, ensuring DevOps coordination and smooth deployment of cloud/SaaS solutions. • Leveraged Generative AI tools to enhance reporting efficiency, sprint insights and stakeholder communication workflows. • Led program governance for ETL-driven data migration and reporting pipelines across cloud environments.
Technical Project Manager
ITFM Business Services Pty Ltd
• Led multi-team coordination across enterprise applications, integrations and cloud-supported platforms, ensuring alignment between teams. • Enhanced technical governance and DevOps delivery processes using Jira workflows and release tracking, improving deployment predictability. • Implemented structured problem-solving approaches to manage system dependencies, improve execution clarity and reduce delivery risks.
Project Coordinator
ITFM Business Services Pty Ltd
• Supported execution of $100K+ SaaS and digital initiatives, coordinating documentation, technical workflows and release readiness across teams. • Delivered data-driven insights and operational dashboards, improving reporting accuracy and supporting automation-driven decision-making. • Reduced disruptions by 10% through proactive tracking of risks, dependencies and blockers within Agile and Jira-managed workflows.
Business Associate
Cargill Business Services
• Managed execution of $5M+ global logistics workflows, leveraging enterprise data systems to maintain 95% on-time delivery performance. • Reduced operational costs by 15% through analytics-led process optimisation and improved workflow automation practices. • Strengthened cross-functional coordination across logistics, procurement, and compliance systems, improving operational visibility and efficiency.
Education
University of New South Wales
Master of Commerce
Business
Lancaster University
Post Graduate Diploma in Business Management
Business Management
Panjab University
Bachelor of Commerce
Commerce