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Ishan Vinayak

@IshanV

Technical Program Manager at ITFM Business Services Pty Ltd

Gurgaon, Haryana, India

ITFM Business Services Pty LtdUniversity of New South Wales

Technical Program Manager and Certified Scrum Master driving AI-enabled, cloud-first digital transformation programs across global teams. With 8+ years of experience across Australia and India, I specialise in leading complex, multi-team technology programs spanning AI-enabled automation, cloud-hosted SaaS platforms, enterprise integrations and DevOps-enabled delivery models. I bring a structured execution mindset with strong stakeholder alignment and data-driven governance frameworks.

Experience

Technical Program Manager

ITFM Business Services Pty Ltd

Full-timeMar 2021 - PresentSydney NSW, Australia

• Owned 15+ cloud-hosted, SaaS and AI-enabled automation programs. • Led cross-functional teams using Agile practices and Jira tracking, increasing sprint predictability and team velocity by 20%. • Achieved 98% client satisfaction by strengthening governance, integration visibility, KPI dashboards. • Reduced operational costs by 15% through workflow automation, AI- supported reporting improvements and data optimisation. • Managed initiatives valued at $1.5M+, ensuring DevOps coordination and smooth deployment of cloud/SaaS solutions. • Leveraged Generative AI tools to enhance reporting efficiency, sprint insights and stakeholder communication workflows. • Led program governance for ETL-driven data migration and reporting pipelines across cloud environments.

Technical Project Manager

ITFM Business Services Pty Ltd

Full-timeJan 2020 - Mar 2021Sydney NSW, Australia

• Led multi-team coordination across enterprise applications, integrations and cloud-supported platforms, ensuring alignment between teams. • Enhanced technical governance and DevOps delivery processes using Jira workflows and release tracking, improving deployment predictability. • Implemented structured problem-solving approaches to manage system dependencies, improve execution clarity and reduce delivery risks.

Project Coordinator

ITFM Business Services Pty Ltd

Full-timeMar 2019 - Jan 2020Sydney NSW, Australia

• Supported execution of $100K+ SaaS and digital initiatives, coordinating documentation, technical workflows and release readiness across teams. • Delivered data-driven insights and operational dashboards, improving reporting accuracy and supporting automation-driven decision-making. • Reduced disruptions by 10% through proactive tracking of risks, dependencies and blockers within Agile and Jira-managed workflows.

Business Associate

Cargill Business Services

Full-timeJul 2016 - Jul 2017Gurgaon, Haryana, India

• Managed execution of $5M+ global logistics workflows, leveraging enterprise data systems to maintain 95% on-time delivery performance. • Reduced operational costs by 15% through analytics-led process optimisation and improved workflow automation practices. • Strengthened cross-functional coordination across logistics, procurement, and compliance systems, improving operational visibility and efficiency.

Education

University of New South Wales

Master of Commerce

Business

Jul 2017 - Nov 2019

Lancaster University

Post Graduate Diploma in Business Management

Business Management

Mar 2014 - Jun 2016

Panjab University

Bachelor of Commerce

Commerce

Mar 2011 - Feb 2014

Licenses & Certifications

Professional Scrum Master

Scrum.org

• No expiration

Credential ID: 1259381

View Credential

Skills

Jira
Confluence
ClickUp
Trello
MS Project
Scrum boards
Kanban
Software Development Lifecycle (SDLC)
Program & Project Management
Agile & Scrum Leadership
Roadmaps
Sprint planning
Backlog management
Release planning
Release management
Git-based workflows
Deployment tracking
CI/CD coordination
SaaS platforms
API & system integrations
ETL data workflows
SQL
Advanced Excel
KPI dashboards
Reporting automation
Cross-Functional Coordination
Cloud & SaaS Program Delivery
Data & ETL Integration Governance
DevOps & Release Management
Stakeholder Communication
KPI Frameworks & Delivery Metrics
Generative AI
AI-enabled automation
Workflow Automation
Digital Initiatives