Rahul Rustagi

Led over 49 projects valued at 18 crore INR to completion. 15% increase in MRR collection by reducing average Project Go-live time by 18%. Agile and waterfall methodologies used for End-to-End Project Management, plan, rollout, milestone tracking, achievement and iterative phase wise Delivery. Collaborated in two new feature development that resulted in 70% adoption rate by end users. Active feature improvement in 3 modules for AI based policy bots increasing 11% in revenue. Solving complex operational queries from client with and without Product Development. Cross Functional team management for successful task delivery and increasing CSAT by 9%. Escalation Management: handling customer escalation and quality of Solution | Incident Management | Change management approvals | End to End client management including kickoff, milestone and project status tracking | Handling enterprise clients and offering solution or sustainable workaround. Sprint Planning and contribution for the North zonal level.

Used Lean Six Sigma principle to save 18 thousand INR per client onboarding. Spearheaded restructuring project for Reports and Presentation generation for Management. Optimized the Operational process by 11% resulting in 15% more CSAT. Designed complete internal MIS and Annual reporting engine to align with business goals for Data Analysis and Quarterly Reviews.

Delivered two Product Lifecycles that increased revenue by 16% annually. Spearheaded SAAS services (web and mobile) for 7 enterprise clients boosting customer satisfaction by 9%. Optimized project rollouts of Oracle Fusion HCM and SCM clouds that reduced client queries by 18%. Motivated management to adopt Agile framework for more adaptable project scheduling and roll outs. Initiated Sprints for quantified goal achievements and stability releases. Functional consultant for 2 critical clients for SAP success factor adoption & data migration. Developed and designed complete project governance and reporting metrics to for management, team and stakeholders for transparency and accurate tracking for project progress in line with project goals.

Led quarterly and annual reporting redesigned to increase managements’ clarity. Contributed to 10 Lakh HRMS program by data analysis and process analysis vis-e-vis compliance and regulatory framework in India. Spearheaded unit level Dashboard creation for data driven business decision making. Collaborated in re-structuring project of the WFM management that saved 3.5 Lakhs annually.

Data Analysis | Annual project report for progress tracking | Service renewal | PMS. Contract Management | Process optimization for all operations

Generalist | End to End Recruitment and Onboarding | Induction. WFM | Compliance | T & D: Sales, operations, processes | TNI | TNA | PMS | Reward programme | Inventory Audit | Procurement, cost and BOQ Analysis

Corporate communications & liaison for campus and reach outs. L & D workshops: IT, Six sigma, soft skills, time management, strategic management | Time Office | Resume screening | New Hire Orientation