Dhaya Shankar
@Dhaya
Project Manager at Ziffity Solution Pvt Ltd
Chennai, Tamil Nadu, India
Technical Project / Program Manager with 9+ years of experience leading digital commerce and enterprise platform programs across eCommerce and ERP ecosystems. Proven track record delivering large-scale B2B and B2C implementations, system integrations, and platform transformations while managing cross-functional engineering teams and client stakeholders. Experienced in program governance, delivery strategy, stakeholder advisory, and Agile program execution, ensuring alignment between business objectives, architecture, and delivery outcomes. Successfully delivered high-impact initiatives including multi-store ecommerce rollouts, enterprise integrations, and performance optimization programs that improved customer experience and revenue outcomes.
Experience
Project Manager
Ziffity Solution Pvt Ltd
Led end-to-end delivery of enterprise ecommerce projects across global clients (US, UK, Canada), managing scope, timelines, and cross-functional teams. Acted as the primary client contact, drove Agile execution, handled risks and dependencies, and ensured on-time, high-quality delivery across multiple concurrent projects.
Business Analyst
3i Infotech Pvt Ltd
Gathered and translated business requirements into functional solutions for ERP implementations, working closely with development and QA teams. Acted as a bridge between business and technology, supported UAT, and contributed to product enhancements as a Product Owner for key modules.
Education
SASTRA University
Master of Business Administration(MBA)
Operations and Marketing