PRPoornima Ramanathan
@PoornimaRamanathan
Salesforce Service CRM Offshore Manager (Specialist QE) at AT&T Global Network Services India Pvt Ltd
Chennai, Tamil Nadu, India
Poornima Ramanathan is a seasoned Agile Manager and Product Owner with over 10 years of expertise in the Software Development Life Cycle and Agile Project Management. She holds a Master of Computer Applications from Anna University and possesses a wide array of international certifications including SAFe, Lean Six Sigma, and Salesforce. Her professional background spans managing CRM and web-based applications across the Telecommunication, Healthcare, and Finance sectors. She is currently leading Salesforce Service CRM initiatives at AT&T.
Experience
Salesforce Service CRM Offshore Manager (Specialist QE)
AT&T Global Network Services India Pvt Ltd
Responsible for leading the team, monitoring project progress, and managing product strategy for AT&T Service. Implemented SAFe Agile practices, conducted PI planning, and managed Salesforce Service module functionality including Generative AI integration. Performed data analysis and validation using TDAP tool and managed release cycles as an RTE.
Quality Engineering Senior Analyst
Accenture Solutions Pvt. Ltd
Served as Agile Project Manager and Scrum Master for the COX Cloud CRM project. Managed testing strategies, sprint ceremonies, and a team of twelve. Performed automation testing using Selenium Web Driver and TestNG frameworks across web and mobile platforms.
Technical Consultant
Perficient India Pvt. Ltd
Acted as Product Owner and Test Lead for Salesforce Sales, Service Cloud, and FSL implementations. Developed application requirements, managed product backlogs, and oversaw UAT testing and release management for global business units.
Test Architect
PayPal (Contract Experis IT Pvt. Ltd)
Managed requirement analysis and test planning for PayPal CMS. Worked on Salesforce Sales and Service cloud testing, lead generation, and contract management using Conga and DocuSign. Executed test cases in DEV, SIT, and UAT environments.
Application Development Analyst (Application Tester)
Accenture Solutions Pvt. Ltd
Performed SaaS CRM testing for Life Science clients. Identified test scenarios, executed test cases for 21 CFR Part 11 compliance, and handled Salesforce administration tasks including user management and report generation.
Education
Anna University - College of Engineering (CEG), Guindy, Chennai
Master of Computer Applications
Computer Applications
Ethiraj College for Women, Chennai
B.SC
Computer Science
Licenses & Certifications
Certified SAFe 6 Lean Portfolio Manager
SAFe
Lean Six Sigma Black belt
Salesforce Certified Platform Administrator
Salesforce
ISTQB-BCS Certified Tester Foundation Level
ISTQB-BCS
Microsoft Certified Azure Fundamentals
Microsoft