Alka Jain

Established relationships with key clients, while maintaining existing customer base. Analyzed data to identify trends in customer behavior and develop plans accordingly. Conducted startup analysis and due diligence for investor clients, evaluating 20+ early-stage companies, which influenced ₹50Cr+ in investment decisions. Provided technical consultations and real-time product demos, reducing customer churn by 18% through better onboarding and feature adoption. Assisted senior management in developing long-term strategic goals for the company's growth. Trained, coached, and mentored junior sales personnel to ensure success in their roles. Developed pricing strategies that would maximize profits while still remaining competitive in the market.

Proven track record in full-cycle IT & SaaS sales from lead generation and demos to negotiations, closures, and post-sales support, consistently exceeding revenue targets. Coordinated cross-functional efforts across sales, marketing, finance, and HR, streamlining workflows that improved operational efficiency by 20%. Designed and delivered detailed performance reports, enabling data-driven decisions and 15% productivity gains across departments. Spearheaded recruitment, onboarding, and training for new hires, reducing ramp-up time for sales reps by 30%. Supervised daily workflows for a team of 15+ employees, ensuring KPI alignment and maintaining 95%+ quality standards. Improved customer satisfaction by resolving 90% of escalations within SLA timelines and introducing QA measures that cut churn by 18%. Negotiated and closed vendor/service provider contracts, saving the company 10–12% annually on operational costs. Regularly tracked KPIs/metrics to drive accountability and optimize team performance.

Coordinated with third-party vendors to facilitate delivery of purchased items in a timely manner. Demonstrated product features and benefits for customers' needs. Developed promotional strategies to increase sales volume. Tracked sales performance metrics to identify trends in market place.

Sold various products by explaining unique features and educating customers on proper application or usage. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices. Developed trusting relationships with customers by making personal connections. Adapted sales strategies based on customer interactions and feedback to improve results.