YADNESHKUMAR SHASANE

Analyzing and articulating business concepts into IT-enabled solutions that meet Business user requirements. Collaborating with bank stakeholders, vendors, and OEMs to implement IT requirements. Performing Project Management and migration activities considering digital transformation from traditional VOIP to cloud microservices. Working on UAT/SIT setups for newly implemented journeys on Sprinklr, Cloud Contact Center, Voice, Video, and social media (WhatsApp) on GCP and AWS Setup. Coordinating with GCP, AWS, and Sprinklr OEM/Vendor to implement cloud CPaas, SaaS, and UCaas cloud models. Handling operational support-related activities like upgrades, site migrations, testing, P1, and P2 issues.

Handling responsibility to analyze, and articulate Business concepts into system/process requirements to implement IT-enabled solutions. Driving digital transformation for Microsoft Teams telephony implementation and Avaya Contact Center call design. Working on the Server end and UAT for newly implemented Microsoft Teams Telephony, Avaya workspaces, Azure setup, SIT, and UAT. Coordinating with Avaya OEM/Vendor to implement Avaya one cloud CPaas and UCaas setup. Troubleshooting, administering, and configuring VOIP devices Avaya, Cisco, products, and working as SPOC for Teva US support. Handling Tasks, incidents, changes, and problem tickets for Avaya UC, CC, and other Third-Party issues.

Managing Australia and New Zealand customers for Avaya, Verint WFO, and Third-Party products. Handling L2, and L3 incidents for TFN number down, or DID mapping not working. Changing the AACC call flows through CDN, scripting and uploading new announcements. Upgrading the Avaya CC and UC products. Performing the pre-scheduled reboot activities and maintenance activities. Performing logs extraction and logs analysis for getting the RCA.

Troubleshooting issues and performing MAC, Operational, Monitoring, and Preventive Maintenance activities on Avaya UC and CC devices and NICE Recording Solutions.

Installations, STAGING, SITE_READINESS, and EXECUTION activities for patching and upgrade activities on all Avaya UC and CC devices. Account Engineer and Implementation Engineer activities for across Globe customers of Avaya.

Troubleshooting issues and performing MAC, Operational, Monitoring, and Preventive Maintenance activities on Avaya, Nortel, Cisco, and Alcatel UC devices, and coordinating with Telco, service providers.