Vikrant Batra
@vikrantbatra
Lead Assistant Manager at EXL Service
Faridabad, India
Vikrant Batra is an agile and adaptable team leader with over 11 years of experience in the Insurance domain, specializing in Property & Casualty and Healthcare. He possesses 5+ years of team handling experience, managing operations for large teams and successfully leading multiple business transitions. He is skilled in operational activities, strategic planning, and maintaining strong stakeholder relationships.
Experience
Lead Assistant Manager / New Business Transitions
EXL Service
Overall 11+ years of experience in Insurance domain with expertise in Property & Casualty and Healthcare related process. Responsible for operations of 40+ team members and 2 Assistant Managers. Successfully completed 11 business transitions remotely. Successfully completed 2 DMAIC projects in FY'21. Handles weekly/monthly scorecards and stakeholder communication.
Process Associate/Retain Counsel and Litigation
Setup Suit for both parties involved in legal suit. Review legal documents and update information in client database. Perform data entry operations. Setup hearing dates and review accident locations.
Assistant Manager/Management Trainee/SME/Auditor
Genpact
Managed quality assurance, including onshore evaluations and internal audits. Mentored new hires and published training learning paths. Trained new hires in multiple LOBs (Financial lines, Workers compensation, etc.). Responsible for SOPs updating and daily internal audits.
Education
Delhi University
Bachelor of Commerce
Commerce
CBSC
XII
CBSC
X
Licenses & Certifications
P&C Insurance (IIA - P&C)
The Institutes
Associate in Fidelity & Surety Bonding (AFSB)
The Institutes
Lean Certified
Green Belt certified