Utkarsh Keshari

Leading and managing a team of inside sales representatives, providing coaching, guidance, and motivation to achieve sales targets and objectives. Building and maintaining relationships with customers, ensuring customer satisfaction and retention, and resolving customer complaints and issues. Collaborating with other teams, such as marketing and product development, to develop and execute campaigns, promotions, and product launches. Monitoring and analyzing sales performance metrics, such as sales volume, revenue, and customer acquisition costs, to identify areas for improvement and optimization. Creating and delivering sales reports and presentations to senior management, providing insights and recommendations on sales performance and strategy. Conducting regular training and development sessions for inside sales representatives, ensuring they are equipped with the knowledge and skills to effectively sell the company's products or services. Staying up-to-date with industry trends, competitor activities, and emerging technologies, and using this knowledge to inform sales strategy and tactics. Participating in the recruitment and selection of new inside sales representatives, ensuring that they are a good fit for the team and have the required skills and experience. Ensuring that the team operates in compliance with company policies and procedures, as well as relevant industry regulations and standards.

Overseeing local and regional sales, promotions and campaigns. Planning and directing the hiring and training of new Sales Representatives. Directing and coordinating all sales activities locally and regionally. Preparing sales budgets and projections and approving expenditures.

Expected to connect with potential customers, set up meetings, counsel the students on the BYJU’S unique way of learning and assist them to become premium subscribers. Responsible for building strategies to enhance the company’s sales and overall organisational growth. They conduct market research and do analysis to understand client’s requirements, create business plans, generate progress reports and create presentations.

Take prospect from initial contact phase to qualified phase over the phone. Present product solutions virtually. Generate revenue by counselling prospects and converting them to sales. Meet and exceed pipeline contribution goals. Respond quickly to assigned leads, Willingness to be measured by weekly and monthly metrics. Use and become an expert on the Customer Relationship Management (CRM) system.

Make outgoing calls to potential customers to schedule high quality leads for sales. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell services when they arise. Follow up with potential customers in a timely manner if necessary. Manage a large number of outbound calls in a timely manner. Document all call information in the CRM according to standard operating procedures. Meet personal/team qualitative and quantitative targets. Possess strong knowledge of Livspace services to identify customer needs when qualifying them. Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue. Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness. Schedule Experience Centre visits with our design team as per defined process. Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints. Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time. Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints. Communicate effectively and professionally in all forms of communication with internal and external customers.