Utkarsh Dhuliya
@utkarshdhuliya
Subject Matter Expert at Tech Mahindra
Ghaziabad
Utkarsh is a professional with over 5 years of experience in the BPO industry, specializing in Process Management and Voice Calling. He is adept at streamlining business processes, defining continuous improvement processes, and providing leadership to teams. He has a proven ability to identify emerging trends, monitor processes, and implement measures to maximize customer satisfaction.
Experience
Subject Matter Expert
Tech Mahindra
Handling a team of 70 people, managing multiple projects, and handling escalations. Responsibilities include enhancing service delivery, monitoring processes, identifying improvement areas, providing critical feedback, and assisting with resource allocation and SLA fulfillment.
Education
Delhi University
B.A
Programming
CBSE Board
12th Grade
CBSE Board
10th Grade