Jolly Jain

Preparation of various monthly & quarterly reports. Preparation of debtors & creditors reconciliation. Responsible for Account Maintenance.

Managed incoming and outgoing payments (electronic, manual, bulk, loan, cards) for retail, corporate clients, and financial institutions. Handled payments related queries via SWIFT (MT199, MT195, MT196, MT192 etc.). Streamlined Payments procedures resulting in increasing the STP from 40% to 80%. Tracking to ensure all the enquiries and manual payments are processed well within agreed timeline. Awarded for process improvement in order to serve better services to customers. Recovered loss of 50 million GBP.

Elicited & translated business requirements into User Stories and assigned them to Sprints in Agile Methodology. Conducted Impact Analysis on Business Process using techniques like Use Case Diagram. Designed Requirement Traceability Matrix(RTM) to manage requirements. Involved in creating wireframes and mockups for the system using MS VISIO. Provided ongoing support to users and stakeholders to address any issues, challenges related to SWIFT Messages.

Knowledgeable in payment message standards (MT103, MT202, MT199, MT192, MT196, MT195) and clearing houses (BACS, CHAPS, EBA, Fedwire, SEPA, TARGET, RTGS, NEFT). Strong understanding of MT/MX messages, cross-border payments, payment lifecycle, and clearing/settlement processes. Migrated existing data to the new Backoffice 2.0 format, ensuring data integrity and accuracy. Analyzed payment processes and systems to identify areas for improvement. Experienced in Agile Scrum, breaking down requirements into epics, features, and user stories. Provided process improvement ideas to Project Manager to help reduce volumes of manual payment. Implemented fraud detection measures, reducing fraudulent transactions by 15%. Created document for the new processes and systems, including user manuals and technical guides.

Worked with stakeholders to gather detailed functional and technical requirements and documenting them into BRD/FRD. Analyzed current (As-Is Document) and future (To-be document) states of the organization. Assisted Product Owner with right-sizing product backlog using MOSCOW technique. Identified key stakeholders, analyzed their power on the project, and strategically engaged them throughout the project. Effectively managed stakeholders and provided regular project progress updates to seniors. Participated in scrum meetings (stand-ups, sprint planning, reviews, retrospectives) with Development Team, Product Owner. Developed and maintained reports and KPI to track operational metrics. Collaborated with cross-functional teams to ensure a smooth implementation process. Managed project timelines and ensure deliverables are met on time. Used tools like JIRA, UML, Wireframing and MS Visio to assist in documenting and organizing project artifacts.

Assisted the Business Analyst in requirement elicitation and analysis of gathered information. Collaborated with Senior BA and UX designers to create wireframes and mockups based on the project requirements. Created Burn-Down Chart to tracks sprint progress and ensure timely delivery in Agile projects. Defined and documented API requirements for seamless integration between the EWF Mobile App and HRMS, ensuring secure data exchange. Responsible for coordinating and scheduling meetings, workshops, and other project-related gatherings. Used JIRA for bug tracking and reporting, also followed up with the development team to verify bug fixes.