Princy Prabhakaran
@user.2564782
Admission Counsellor and Coordinator at ARIV Education
Coimbatore, Tamil Nadu, India
Princy Prabhakaran is a customer experience and operations professional with over 9 years of experience spanning EdTech, digital advertising, HR operations, and BPO industries. She has expertise in people management, client handling, team training, sales metrics management, and CRM tools. She has held senior roles at companies including ARIV Education, Quotient Digital Solutions, Accenture, Yahoo, and Infosys BPO.
Experience
Admission Counsellor and Coordinator
ARIV Education (in association with Vibgyor Group of Schools)
Calling parents and explaining product offerings. Convincing them to attend seminars and demo lectures. Generating leads, meeting parents virtually or physically and converting them to admissions. Managing student batches in terms of discipline.
Manager - Customer Experience | Inside Sales
Quotient Digital Solutions
Training new joiners and conducting monthly refresher training. Organizing workflow by resolving complex issues. Monitoring sales metrics and managing the entire sales administration process.
Senior Transaction Processing Associate
Accenture Solutions Pvt Ltd
Supporting APAC HR operations and delivering services for British Telecom. Handling processes from hiring to relieving stage. Delivered HR service for multiple countries within BT Asia.
Customer Service Manager
Yahoo Software & Development India Ltd
Helped company attain highest customer service ratings. Achieved 100% in CSAT survey for 6 consecutive weeks. Managed high-volume workload resolving an average of 750 inquiries weekly.
Process Executive
Infosys BPO Ltd
Worked with Microsoft, specializing in optimizing site keywords, minimizing web traffic and ad copy creation. Dealt with Microsoft Account managers for scheduling ads.
Education
Kongunadu Arts & Science College
BA
English Literature
Coimbatore
Licenses & Certifications
Certified in Stock Trading and Mutual Fund Investment
Government of India, MSME – Technology Development Center, Chennai (CFTI)
Lean Six Sigma Green Belt
Six Sigma Academy Amsterdam