LRLeveil Robin
@user.2564508
Customer Success Manager at SUNGARD Availability Services
Chennai, Tamil Nadu, India
Highly motivated and accomplished PMP Certified Project Manager with a total of 9+ years of professional corporate experience and 5+ years of client servicing NGO experience. Demonstrated expertise in building and maintaining strong client relationships, ensuring customer satisfaction, and driving business growth through exceptional customer service and support. A multi-skilled, reliable and talented French/English resource with a proven ability to interact professionally in source language with native speakers.
Experience
Global Recovery Services Resource Executive
SUNGARD Availability Services
Key role as a Project Manager encompassing Business Intelligence responsibilities. Coordinated with English and French customers for Test/Real Time Disaster Recovery planning and scheduling. Managed CASTOR, OPTIMIS, and Service Now tools. Prepared and sent weekly DR reports to management. Handled escalations, incidents, change and mass communications. Met 95% of Test Scheduling Milestones and Change Control Milestones.
Project Manager
Convergys
Order Management and delivery process including planning, organizing, leading and controlling. Managed internal resources and third parties/vendors. Ensured project delivery on-time, within scope and budget. Handled queries in French and English via phone and email.
French Language Specialist
CMA CGM SSC India
Handled a team of 10 Associates. Coordinated with country Front Offices in Ivory Coast, Tunisia, Senegal, Mali and Burkina Faso. Translated documents between French and English.
Honorary Associate
Society of Our Lady of Africa
Translation and interpretation work in Ivory Coast, Mali, and Burkina Faso. Provided guidance and feedback, conducting face-to-face and telephone interpreting.
Chat Representative
Hewlett-Packard
Provided quality professional customer service and guided customers through their online shopping experience via chat sessions.
Education
De Sales University / Suvidya College
Bachelor of Philosophy (B.Phil)
Philosophy
Allentown, USA / Bangalore
University of Madras, Loyola College
Bachelor of Commerce (B.Com.)
Commerce
Chennai
Licenses & Certifications
PMP Certification
PMI
Credential ID: 3840932
DELF - Diplôme d'études en langue française (B1)
IELTS (Band Score 6.5)