Rajesh Kumar S
@user.2598025
Delivery Program Manager at Uniphore
Chennai, Tamil Nadu, India
Seasoned Delivery Program Manager with 14 years of experience in Business and Analytics, specializing in Customer Interaction Management. Possesses extensive functional and business knowledge in contact centres, successfully managing end-to-end projects across various domains using both Agile and Waterfall methodologies. Demonstrated a proven track record of successful project delivery, team leadership, and driving results. Known for a proactive approach, positive attitude, and a passion for learning new technology trends.
Experience
Delivery Program Manager – Global Delivery and Services
Uniphore
Oversee the end-to-end delivery of projects involving Uniphore’s proprietary AI products, including conversational analytics, real-time alerts, auto call categorization, auto call summarization, Knowledge AI, and conversational bots. Lead cross-functional teams, develop project plans, and maintain client relationships. Successfully delivered 6 complex projects achieving 75% on-time completion with $5 million in ARR.
Principal Business Analyst
Uniphore
Led a team of 20 business analysts, providing guidance and mentoring. Collaborated with executive leadership to align the team with organizational goals. Oversaw enterprise-level requirements documentation and identified process improvement opportunities. Successfully delivered 3 projects concurrently within a 4-month period.
Senior Business Analyst
Uniphore
Led requirements gathering sessions, conducted in-depth analysis of systems, and developed business requirements documents. Acted as a liaison between stakeholders and IT teams. Successfully implemented 4 projects for the insurance, revenue cycle management (RCM), and service industries.
Member Technical Staff III
Verizon India
Directed enterprise-level programs and oversaw the delivery of associated systems. Led projects focused on IVR application development, Omni channel & predictive analytics. Served as Product Owner for the Prepay Wireless IVR. Acted as Scrum Master and Subject Matter Expert for various IVR systems. Developed reporting dashboards and performed speech analytics to optimize self-service functionalities.
Education
Anna University, Tiruchirappalli
Master of Business Administration
HR and Finance
First Class
Bharathidasan Institute of Technology, Tiruchirappalli
B.E
Electronics and Communication Engineering
First Class
Licenses & Certifications
Certified Professional Scrum Master I