Akashdeep Srivastava
@user.2512858
Customer Success Specialist | Business Development | Process Analyst
Chandigarh, India
Akashdeep Srivastava is a results-driven Customer Success Specialist with experience in FinTech, inside sales, and BPO process analysis. At Bharosepe Technologies (JODO), he delivered 100% growth and a 30% increase in revenue as Cluster Head by managing client relationships and overseeing FinTech solution implementation. He holds an MA in Political Science and a BA (Hons) in Defense and Strategic Studies from Panjab University, and has built skills in client relationship management, data analysis, and inside sales across roles at Winspark Innovations and eClerx Services.
Experience
Customer Success Specialist
Bharosepe Technologies Pvt Ltd (JODO)
Played a crucial role in building and maintaining strong relationships with clients while ensuring the successful implementation and ongoing usage of FinTech solutions, resulting in 30% increase in revenue. Served as Cluster Head delivering 100% growth. Responsibilities included client relationship management, implementation support, product knowledge maintenance, financial analysis, and customer onboarding.
Business Development Associate (Inside Sales)
Winspark Innovations Private Limited
Drove revenue growth by proactively identifying and acquiring new business opportunities. Executed outbound calls and emails to initiate contact with prospects. Conducted discovery calls to understand client needs. Delivered compelling sales pitches and tracked KPIs including lead conversion rates and sales pipeline progression.
Process Analyst
eClerx Services Pvt Ltd
Conducted thorough analyses of BPO processes to identify inefficiencies and areas for improvement. Developed, implemented, and monitored KPIs to assess efficiency and effectiveness. Implemented robust quality assurance processes to maintain service excellence.
Education
Panjab University
Master of Arts
Political Science
Chandigarh
Panjab University
Bachelor of Arts (Hons)
Defense and Strategic Studies
Chandigarh