Sai Kalyan Yalamanchili

Handling Medium and Small Business companies which is B2B. Provide guidance in the areas of IT Infrastructure for Companie's effectiveness and efficiency. Skilled in achieving sales goals by assessing current client needs and following an defined selling process with potential buyers often utilizing product demos and presentations. Experienced in generating leads and build relationships planning and organizing daily work schedule to call on existing or potential sales outlet. Supported Customer accounts as assigned to include order processing Quotes and customer communication. Provided formal quotations as needed and offer customers alternate products as directed. Strengthen relationships with identified customers through increased communications. Generated the weekly, monthly, quarterly and yearly reports as requested. Managed the accounts with sales volume in the millions with a 99.5% accuracy rate. Created strategies to Customer base which resulted in a 10-20% increase in monthly sales. Actively involved in upselling Adobe, MS Office, Cyberlink and Foxit with 100% attach rate.

Worked in US and UK sales for ECHO in B2B and B2C environment. Adhered to policies of selling and enhanced Upselling of peripherals for ECHO. Worked as a Subject Matter Expert for the sales team and ensured in friendly work environment that helped us achieve our targets. Worked effectively in identifying large opportunities and closures of the same to top the charts. Worked with tech teams to manage the daily activities and reporting for the daily progress status for upsell records.

Initially joined as Tech support representative for an ISP. Handled both calls and chats simultaneously and was able to resolve maximum customer queries. Have been recognized as best team player multiple quarters for maintaining 98% CSAT. Promoted as a Subject Matter Expert and handled a team of 35 people. Achieved targets of 99.8% CSAT for the entire team for the best resolutions advised by my team.