Arjun Singh
@user.2394676
Program Manager at Amazon
Hyderabad
Seasoned leader at Amazon with a proven track record of exceeding goals and delivering exceptional results in challenging environments. Skilled in operations management, team leadership, and process improvement with a focus on customer-centric product development. Committed to continuous learning, fostering growth, and offering innovative solutions to streamline processes. A results-driven professional with ~6 years of experience driving effective collaboration between cross-functional teams and ensuring client satisfaction through timely project delivery and quality assurance.
Experience
Program Manager
Amazon
Led a dynamic GIS team to spearhead the development and deployment of cutting-edge maps for Amazon Logistics globally. Collaborated with Tech, Science, AI, Operations, and Program teams to enhance map accuracy and optimize logistical processes. Displayed Unrouteable failures in production level maps through Quick Sight dashboards.
Area Manager
Amazon
Contributed to HYD3's second-place ranking in WWFC through CSR activities. Boosted team productivity and job satisfaction by 5% through strategic management of training initiatives. Drove a 5% increase in daily production targets by continuously monitoring In-Bound Operations. Streamlined functions across WHS, HR, IT, RME, Procurement, SLP, and support teams.
Manager I Transportation
Amazon
Maintained SLA greater than 99.5% by introducing automated processes, restructuring team workflows, and implementing quality control measures with a team of 25+. Achieved 50% enhancement in operational efficiency by implementing process optimization and workflow restructuring. Achieved ~99.5% Service Level Agreement adherence during peak Q4 with a team of over 100 employees.
LM Quality Specialist II (Team Lead)
Amazon
Surpassed year-end goal by achieving 15% or greater increase in project actionability. Received Customer Advocate Award for leading process enhancements. Established and expanded new programs in Asia, Europe, Latin America, and the Middle East. Oversaw a team of Quality Specialists achieving a 20% decrease in errors.
Quality Specialist
Amazon
Received top productivity award five times. Crafted templates using HTML, CSS, and JavaScript, resulting in a 20% boost in efficiency. Headed innovative projects involving in-app feedback and ticket escalations, successfully resolving 100% of escalations.
Analyst Intern
National Informatics Centre
Developed an automated report generating dashboard to increase data analysis efficiency by 20%. Worked on SQL based server and created one front-end page with an API.
Education
Liverpool John Moores University
MS
Software Development - Full Stack Development
IIIT Bangalore
PGDM
Software Development
Inderprastha Engineering College
B.Tech
Computer Science