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Arjun Singh

@user.2394676

Program Manager at Amazon

Hyderabad

https://www.linkedin.com/in/erraticthunder

AmazonLiverpool John Moores University

Seasoned leader at Amazon with a proven track record of exceeding goals and delivering exceptional results in challenging environments. Skilled in operations management, team leadership, and process improvement with a focus on customer-centric product development. Committed to continuous learning, fostering growth, and offering innovative solutions to streamline processes. A results-driven professional with ~6 years of experience driving effective collaboration between cross-functional teams and ensuring client satisfaction through timely project delivery and quality assurance.

Experience

Program Manager

Amazon

Full-timeJan 2025 - PresentHyderabad, India

Led a dynamic GIS team to spearhead the development and deployment of cutting-edge maps for Amazon Logistics globally. Collaborated with Tech, Science, AI, Operations, and Program teams to enhance map accuracy and optimize logistical processes. Displayed Unrouteable failures in production level maps through Quick Sight dashboards.

Area Manager

Amazon

Full-timeDec 2023 - Jan 2025Hyderabad, India

Contributed to HYD3's second-place ranking in WWFC through CSR activities. Boosted team productivity and job satisfaction by 5% through strategic management of training initiatives. Drove a 5% increase in daily production targets by continuously monitoring In-Bound Operations. Streamlined functions across WHS, HR, IT, RME, Procurement, SLP, and support teams.

Manager I Transportation

Amazon

Full-timeMay 2023 - Dec 2023Hyderabad, India

Maintained SLA greater than 99.5% by introducing automated processes, restructuring team workflows, and implementing quality control measures with a team of 25+. Achieved 50% enhancement in operational efficiency by implementing process optimization and workflow restructuring. Achieved ~99.5% Service Level Agreement adherence during peak Q4 with a team of over 100 employees.

LM Quality Specialist II (Team Lead)

Amazon

Full-timeDec 2021 - May 2023Hyderabad, India

Surpassed year-end goal by achieving 15% or greater increase in project actionability. Received Customer Advocate Award for leading process enhancements. Established and expanded new programs in Asia, Europe, Latin America, and the Middle East. Oversaw a team of Quality Specialists achieving a 20% decrease in errors.

Quality Specialist

Amazon

Full-timeJul 2019 - Dec 2021Hyderabad, India

Received top productivity award five times. Crafted templates using HTML, CSS, and JavaScript, resulting in a 20% boost in efficiency. Headed innovative projects involving in-app feedback and ticket escalations, successfully resolving 100% of escalations.

Analyst Intern

National Informatics Centre

Part-timeFeb 2012 - Apr 2012Bengaluru, India

Developed an automated report generating dashboard to increase data analysis efficiency by 20%. Worked on SQL based server and created one front-end page with an API.

Education

Liverpool John Moores University

MS

Software Development - Full Stack Development

Grade: 58.8/100

IIIT Bangalore

PGDM

Software Development

Grade: 3.57/4 CGPA

Inderprastha Engineering College

B.Tech

Computer Science

Aug 2015 - Jun 2019Grade: 72%

Licenses & Certifications

Professional Certificate

Issued: Sep 2022Expires: Jul 2023
View Credential

Skills

Program Management
Project Management
Customer Engagement
Product Launch
Dashboard Building
Business Process Descriptions
Requirements Gathering
Data Interpretation
Quantitative Analysis
Feature Integration
Product Development
Operations Management
Automation
Report Generation
Microsoft Office
AWS
GIS
Python
HTML
CSS
JavaScript
SQL