Suyash Jaiswal
@suyashjaiswal
Customer Success Manager at Bikayi
New Delhi, Delhi, India
Suyash Jaiswal is an experienced professional in the E-Commerce Industry, skilled in Customer Success, Account Management, Leadership, and Project Management. He is a strong business development professional who graduated from Amity University and Welingkar Institute of Management.
Experience
Customer Success Manager
Bikayi
Managing Customer's Success; Account Management; B2B Sales; Onboarding Clients; Product Demonstration; Client Acquisition; Client Retain; Negotiations; Upselling packages and add ons; Renewals; Convincing & Deal Closure; Salesforce.
Business Coach / Account Manager
Bikayi
Relationship Management; Issue resolution; Store Management; Product Demo; Onboarding; Follow ups; Fresh desk; Zoho CRM.
SDS Logistics & Amazon Fresh
Amazon
United Kingdom Customers & Drivers (Calls + Chats + Email): Issue resolution, Driver Technical Issues, Support for Delivery, Escalation Handling.
SDS (Shipping & Delivery Station) CAP
Amazon
United Kingdom Customers (Calls + Chats + Emails): Escalate to UK Police, Active Listening, Refunds, Empathy, Escalation Handling, Investigations.
CSA North America Process
Amazon
North America Customers (Chats): Customer issue resolution, Active Listening, Refunds, Empathy, General enquiries.
CSA
Amazon
Indian Customers (Calls & Chats): Customer issue resolution, Active Listening, Refunds, Empathy, General enquiries.
Business Development Manager
P.P.M India
Upselling; Deal Closure; Negotiations; Real Estate; Sales.
Co-Founder
Global Solar Solutions
Managed all the operations from sales to project handover; Staff Management; Hiring; Operations Management; Vendor Management; Inventory Management; Sales Pitch; Marketing & Digital Marketing; Project Management.
Graduation Internship
JRR Waste Management Pvt. Ltd.
Human Resource Operations; Talent Acquisition; Grievance Handling; Labor Management; Employee Satisfaction; Employee Engagement; Rewards & Recognition.
Education
Welingkar Institute of Management
PGDM, Business Administration and Management
General
Welingkar Institute of Management
Advanced Diploma in Business Administration
Business, Management, Marketing, and Related Support Services
Birkbeck, University of London
Study Abroad Programme
Business Administration and Management
Amity University [IN] London
Winter Study Abroad Programme.
Business Administration and Management
Amity University
Bachelor of Business Administration - BBA
Business Administration and Management
Amity University
Credit Based Course System
Intellectual Property Rights
Licenses & Certifications
Behavioural Science Course
Amity University
Foreign Language Course in French
Amity University
Communication Skills Course
Amity University
Winter Study Abroad Programme.
Amity University [IN] London
Certificate in Tally
MCEI Mittal Computer Education Industry
Certificate of Participation
Amity University Gwalior
Certificate of Participation
Appin Technology Calicut
Digital Marketing Fundamentals
Udemy
Product Management
Udemy
Beginner Guide to Photography
Udemy
Product Management: Building a Product Roadmap
Python for Non-Programmers
Product Management: Building a Product Strategy