Default profile banner
SS

Sravanthi Susarla

@sravanthisusarla

Lead Technical Program Manager at Freshworks

Chennai

https://www.linkedin.com/in/sravanthisusarla/

FreshworksGITAM

Sravanthi is a dynamic and results-driven Technical Program Manager with a proven track record of leading cross-functional teams and delivering complex technical projects. She excels in strategic planning, resource management, and stakeholder communication, ensuring projects are delivered on time and within budget. Her expertise includes implementing agile methodologies (Scrum, Kanban) and collaborating across engineering, product, and marketing teams.

Experience

Lead Technical Program Manager

Freshworks

•Jul 2021 - Present•Chennai

Led cross-functional teams: Orchestrated and led teams of engineers, designers, and QA professionals to deliver multiple software projects from concept to completion. Strategic Planning: Developed and executed project plans, ensuring alignment with organizational goals and milestones. Successfully delivered projects with a focus on quality and efficiency. Resource Management: Effectively managed project resources, including budgets, timelines, and personnel, to ensure optimal project delivery and client satisfaction. Stakeholder Communication: Facilitated clear communication between technical and non-technical stakeholders. Provided regular project updates, status reports, and addressed concerns to ensure project success. Cross-functional Collaboration: Collaborated with engineering, product management, and marketing teams to define project goals, scope, and deliverables. Risk Management: Identified and mitigated project risks, ensuring proactive measures were taken to address potential roadblocks. Agile Methodologies: Implemented agile methodologies, leading teams in Scrum ceremonies, sprint planning, and retrospectives.

Technical Account Manager

Freshworks

•Nov 2017 - Jul 2021•Chennai

Client Relationship Management: Cultivated and maintained strong relationships with key clients, serving as the main point of contact for technical inquiries, issue resolution, and strategic discussions. Product Expertise: Developed in-depth knowledge of company products and services to effectively advise clients on solutions that meet their business objectives. Customer Advocacy: Acted as a customer advocate within the organization, providing valuable feedback to product development teams and contributing to product improvement. Onboarding and Training: Assisted clients in the onboarding process, providing training sessions and documentation to ensure successful product adoption. Technical Support: Responded to client inquiries and issues, troubleshooting technical problems, and working closely with internal teams to resolve complex technical issues.

Software Developer

Tata Consultancy Services

•Aug 2015 - Oct 2017

Developed and maintained web applications using PL/SQL. Collaborated with cross-functional teams to deliver high-quality software products. Participated in code reviews to ensure code quality and adherence to coding standards. Implemented and maintained database structures to support application functionality. Conducted testing and debugging to ensure software functionality. Collaborated with team members to meet project deadlines.

Education

GITAM

Bachelor of Technology

Electronics And Communication Engineering

Jan 2011 - Jan 2015

Licenses & Certifications

Certified ScrumMaster (CSM)

• No expiration

Skills

Project Management
Cross-functional team leadership
Stakeholder management
Process improvement initiatives
Program implementation
Agile Methodologies
Scrum
Kanban
Git
GitHub
MySQL