Swastik Mishra

Managed multiple data and analytics programs for UK based insurance client; managing a group of project managers. Key programs included Datalake and cloud migration of existing policy administration systems and migration of IBM MDM to Reltio cloud based MDM solution. Responsibilities included end-to-end program management, defining program plans, and mitigating risks. Outcomes included creation of Data lake platform and 50% improvement in time to market.

Managed the largest transformational managed service customer support program for a US based health insurance client. Responsibilities included setting technology direction, managing cross-functional teams of 200+, and adopting RPA and AI tools. Outcomes included 55% TCO Reduction and 60% improvement in First time resolution.

Managed end-to-end project initiation, planning, and execution of a large reporting re-platform and re-engineering project. Responsibilities included managing vendor relationships, ensuring compliance with project management methodologies, and managing scope, risks, and changes.

Provided technical guidance and support, fostering a culture of innovation. Responsibilities included Business Requirement analysis, Data warehouse modelling, and designing/building contract Data marts using Informatica. Optimized SQL queries and managed technology teams.

Developed and re-engineered legacy systems from IBM Mainframe to Java, ETL, and Data warehouse-based architecture. Responsibilities included reverse engineering business requirements, coding, unit testing, and contributing to cloud adoption strategy development.

Developed and maintained software applications using languages such as Mainframe, COBOL, JCL, CICS, DB2, and Informatica. Troubleshot and debugged software issues.

Provided technical support for hardware issues, including troubleshooting and resolving hardware-related problems, and ensuring exceptional customer service to end-users.