Sneha Jaisinghani

Define project scope, goals, timelines, and budgets. Manage and oversee multiple projects, ensuring they are completed within scope, on time, and within budget. Serve as the main point of contact for clients, maintaining strong client relationships, and understanding their needs and expectations. Lead and coordinate cross-functional teams. Assign tasks and responsibilities to team members, ensuring optimal utilization of resources. Create clear and effective work instructions for the workflow. Communicate with clients to understand the scope of the assignment, project requirements, and deliverables. Track project expenses and handle financial reporting. Identify and mitigate financial risks. Create detailed resource effort estimates and obtain client approval. Maintain daily and weekly communications with clients. Handle changes in project scope, schedule, and costs. Ensure all deliverables meet the highest quality standards. Establish and maintain relationships with clients, stakeholders, and third parties/vendors. Initiating, planning, monitoring, controlling, tracking and execution of the projects. Playing a role of a Scrum Master effectively by the Setup of Scrum Meetings, reviews. Facilitate/participate in key Agile rituals. Prepare and deliver regular project updates, reports, and presentations. Identify potential risks and develop mitigation strategies.

Managing client expectations by providing regular updates about on-going projects, deadline, and meeting quality standards. Serving as primary day-to-day contact for clients. Discuss project scope, provide cost estimate/ quote, and decide delivery timeline with client. Preparing Statement of Work (SOW)/quote and sending it to client for approval. Provide support to clients including query management and education about the localization process. Participate in client calls regarding their stylistic and terminological preferences. Analyze client feedback, discuss project/account issues, process areas of improvement. Managing multiple translation projects (documents, Clinical and Regulatory & medical devices). Develop project plans and workflows, manage timelines, monitor budget and resources. Collaborating with functional teams, vendors to maintain client or project specific procedures. Managing vendor relationships. Monitor and maintain project financials including month end activities and revenue recognition. Vendor PO creation and AP approval, project invoicing and uploading on client's portal. Budget calculation, quote preparation, invoicing approval, and finance/revenue forecasting. Providing pre-sales support. Application (Freeway) training to external as well as internal team. Localization process and account specific training to internal team. Maintaining documents (i.e., step by step procedure, Risk register, process flow etc.). Automation initiative/ideas to reduce human efforts.

Making Reconciliation report, Productivity planner, POE report, Claim and compliance report. Create Macros to minimize repetitive task and manual work. Doing Claiming through Invoice, Credit note and Purchase order. Preparing SOP documentation (Standard Operating Procedure & Process checklist) for all the reporting activities. Preparing Business Reviews and strategic meetings (across countries in Europe) Quarterly, Creating Dashboard. Client Engagement: Manage client’s expectations using clear communication, planning and proactive actions. Single Point of Contact for escalation of Service Delivery Issues and Problem Solving. Manage team of 5 resources. Which includes responsibility of conducting training sessions and acting as a mentor for new joiners. Preparing and sharing individual performance metrics. Defining and developing an effective operating structure for internal Operations staff. Process performance/metrics reporting on weekly/monthly/quarterly basis.