Shubhangi Sharma

Working with project stakeholders to define project scope and objectives. Collaborating with engineers, product managers and designers to ensure project gets delivered on time at the desired quality level. Responsible to drive process improvement projects. Accurately anticipate resource requirements and proficiently allocate resources to achieve goals. Conducting regular meetings with product team and engineering team to address product bugs and prioritize enhancement requests, depending upon their size and scope. Also, responsible to create project reports (dashboards, RAG status reports etc.) and communicate the status to all the stakeholders to provide overall visibility of the project. Responsible to guide the team on how to use Agile-Scrum practices and values to delight customers. Also managing, delivery expectations of stakeholders.

Responsible for providing analysis and support for the design and transition of new or changed IT services for introduction into SITA Network Operations and Delivery department. Provided project updates on a consistent basis to various stakeholders about strategy and progress. Assisted with cross-business coordination and communication of service design and transition activities (e.g. Service Catalogue's designing, implementation and update, planned changes and releases, potential implications etc.). Responsible to produce required service design and transition reports and documentation. Ensured continual adaption to business requirements and demand, enabling the business to meet its objectives. Contributed to the communication of new services to the business. Responsible for tracking and reporting on effectiveness of the new service once in operational status over a measured time period to ensure that project deliverables meet expectations. Accountable for risk and dependency identification mitigation related to service design and transition function with both service and project management domain.

Worked on network deployment projects for major airlines, such as Cathay Pacific Airways, Singapore Airlines etc. Worked on the initiative to automate the manual reporting and approval system for Cargo team of Cathay Pacific Airways. Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands. Identified innovative and automated approaches to routine tasks, making suggestions that were widely received. Investigated and corrected or escalated project problems. Built and utilized reporting systems to keep customers and management in loop with latest information.

Worked as a key member to support the transition of services from Dell to NTT Data Services. Responsible for driving weekly project governance meeting with client to overview project weekly presentation with NTT Data Services. Responsible for providing timely updates to NTT, highlighting risks in project (if any) and effectively communicate project expectations to all concerned stakeholders & team members. Responsible to ensure maximum possible service availability and performance. Also, worked on Incident and Service Request tickets, preparation of metrics and monthly reports, adherence to SLA and business targets, performing variance analysis and formulating correction plans with the management.

Part of Major Incident Management Team, responsible to get the high priority incidents resolved within the pre-defined SLAs. Worked with several cross functional and technical teams for the incident resolution. Responsible to identify, analyze and correct hazards to prevent a future re-occurrence of the security incidents. Responsible to analyze the reported issue based on its severity, impact and urgency before assigning the ticket to the concerned support groups.