Amarnath Saraswat

Managing 24x7 support operations and Application Development for a major U.S.A based Retail Industry client. Lead a team of over 100+ service professionals responsible for delivering the IT services to client using onshore / offshore model across the globe. Oversee service desk operations, ensuring timely resolution of incidents and service requests in accordance with SLAs. Developed project plans, schedules, and budgets, ensuring alignment with client objectives and organizational goals. Monitored project progress and performance metrics, identifying risks and issues, and implementing mitigation strategies to keep projects on track. Collaborate with clients to understand their business requirements and provide tailored solutions to meet their needs. Drive service improvement initiatives, using ITIL4 and agile best practices and introducing automation tools to streamline workflows.

Business process consulting- provide suggestion to improve the process as per SAP Best practise. Provide various solutions to automate the functionality or business process.

Conducted various workshops with the business for POC. Managed the implementation of SAP HCM Payroll and time Management.

Developed project plans, schedules ensuring alignment with client objectives and organizational goals. Monitored project progress and performance metrics, identifying risks and issues, and implementing mitigation strategies to keep projects on track. Actively involved in the Pre-design phase. Conducted various workshops with the business owners. Created process design documents.

Conducted various workshops with the business for POC. Managed the implementation of SAP HCM Payroll, Travel Expense & Enterprise Compensation Management.

Developed project plans, schedules, and budgets, ensuring alignment with client objectives and organizational goals. Monitored project progress and performance metrics, identifying risks and issues, and implementing mitigation strategies to keep projects on track.

Roth Plans Setup | Insurance and health plans configurations. Regression & hot packs testing.

Managing 24x7 support operations and Application Development for a major U.S.A based Media and Entertainment client. Lead a team of over 80 service professionals responsible for delivering the IT services to client using onshore / offshore model across the globe. Defining and ensuring SLA and KPI for application management services. Delivered many automation & Continuous Service improvements that aggregating up to $1.1M savings for the client. Imobilise Dashboard: Single Page Application Monitoring Dashboard; Published Good Practice Paper in GPC Council. iFaceMonitor: Central Dashboard for critical Interfaces in SAP ECC with real time status; extensively used by Business during Quarter and Year End. Automated ACH Functionality using SAP iRPA. Automated Bot for System Health check Monitoring. Increased operational efficiency, automated ticket creation process, automated ticket triage reporting & SR Non-Compliance notifications. Seamless support during critical support periods such as Black Friday, Thanksgiving, Xmas, New Year, Olympics, Quarter Close & Year End.

Creation of all custom objects: - Reports, Interfaces, user exit, info types, BDC, payroll functions, and payslips. Support to Unit Testing, UAT and Go live activities.

Led a team of over 30 professionals from process mapping session till heading the offshore development. Anticipated bottlenecks, provided escalation management, and balanced the business needs versus technical constraints. Planned and managed project, identified, assessed, tracked, and mitigated issues and risks. Implemented Travel (Expense) Module. Implement and test CLC changes. Provided support to run the business end to end process in SAP HCM.

Single handed end-to-end support provided to business in SAP HCM domain. Coordination with various vendors like ADP, Schwab etc.

Production support lead for managing and providing the end-to-end support to business in SAP HCM domain. Manage the transition of migrating the Weyerhaeuser employees to IP.