Shanu Basuri

Hiring Contractual employees at CAI for Software Engineer across different Domain (Front- End, Back-End, Full- stack, Mobile) for its various clients. Working with the technical team to hire top talent through active engagements. Recommending ideas and strategies related to recruitment that will contribute to the long-range growth of the organization, implementing new processes and fine-tuning standard processes. Actively supporting and all the hiring managers by doing client coordination, vendor management and managing end to end recruitment cycle.

Handling end-to-end recruitment cycle. Permanent hiring of more than 20 candidates. Coordinating with all Clients to meet the deliverables. Recruited on almost all spheres of IT skills for junior, senior, middle, and higher management levels. Good technical knowledge and Fast Learning ability to understand new technologies. Handled Generic and Niche/ Super niche skills. Expertise in the areas of sourcing, screening, validating, interview coordination.

Worked as an RPO for ACL Digitals, good understanding in handling Leadership and Niche requirement for IT profiles. Involved in Contract Technical Recruitment involving sourcing, identifying, interviewing, screening, and placing in the IT industry like Amazon, Amadeus, JIO, Airtel and Zebra technologies. Screening the profiles, short-listing & selecting the candidates in preliminary rounds. Having good experience in Job portals like LinkedIn, Naukri etc. referrals and Social Networks.

Lead, motivate and develop your team to exceed sales and improve KPIs/customer service standards through effective performance management. To regularly give constructive and appropriate feedback to the management team on individuals performance. Provide excellent customer service and assisted customers with their purchase. Maintained a clean and organized store environment and assisted with inventory management and restocking. An active involvement in recruiting and selecting the best people for the store assisting with succession planning where required. Trained new employees on store policies and procedures. Deliver sales and enhance the customer experience through high standards of customer service and product knowledge. Deliver on all aspects with least guidance from the store manager.

Assisting customers with emergency problems or unexpected situations. Providing solutions for customer problems. Ensuring customer issues are resolved in a timely manner. Developing and maintaining customer relationships. Maintaining records of customer interactions.